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JOB PURPOSE
The IT team is seeking a fresh graduate who is passionate about technology and eager to build a career in IT support. This role provides first-level technical assistance to internal users, ensuring the smooth operation of IT systems, devices, and applications, while gaining hands-on experience in a multinational working environment.
KEY RESPONSIBILITIES
- Provide first-level technical support to end users, ensuring smooth day-to-day operations of laptops, desktops, and IT equipment;
- Troubleshoot and resolve issues related to hardware, software (Windows, Microsoft Office), and network connectivity (Wi-Fi, VPN, LAN);
- Assist in installing, configuring, and maintaining end-user devices and business applications;
- Support user account management, including password reset, access rights, and email setup;
- Log, track, and update support requests in the ticketing system, ensuring timely resolution and proper follow-up;
- Assist in IT asset management, including maintaining inventory records and coordinating with vendors;
- Support basic system monitoring, antivirus updates, and IT security practices;
- Assist in routine IT operations such as system maintenance, backup activities, and reporting;
- Document technical issues, solutions, and user guidelines for internal reference;
- Refer complex issues to senior IT members or regional teams when necessary;
- Perform other duties as assigned.
JOB SPECIFIC REQUIREMENTS
- Early-career professionals with 1-2 years of relevant experience in Information Technology, Computer Science, or related fields;
- Basic knowledge of computer hardware, software, and operating systems (Windows);
- Fundamental understanding of networking concepts (TCP/IP, LAN, Wi-Fi, VPN);
- Strong problem-solving and analytical skills;
- Good communication skills and a service-oriented mindset;
- Good command of English, both written and spoken;
- Familiarity with Microsoft Office Suite and basic IT tools;
- Ability to learn quickly and adapt in a fast-paced environment;
- Responsible, detail-oriented, and proactive in handling tasks;
- Friendly, patient, and professional attitude when supporting users.
WHAT'S IN IT FOR YOU
Pathways for career development
- Work with colleagues and clients around the world on interesting and challenging work.
- We provide internal career opportunities, so you can take your career further within TMF.
- Continuous development is supported through global learning opportunities from the TMF Business Academy.
Making an impact
- You'll be helping us to make the world a simpler place to do business for our clients.
- Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.
A supportive environment
- Strong feedback culture to help build an engaging workplace.
- Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
By providing your information, curriculum vitae, resume, and any document that contains your personal information to us, you confirm and agree that you consent to the collection and processing of your personal data, including basic personal data and sensitive data, by TMF Group and TMF Group Affiliates, including but not limited to TMF Vietnam Company Limited.
