Job Summary
This role is responsible for managing complex employee relations matters, conducting investigations into employee complaints, advising managers, ensuring compliance with labor laws, and fostering a positive workplace environment. The position plays a critical role in building a culture of trust, transparency, and engagement across the organization.
I) Essential Duties And Responsibilities
- Employee Relations Management
- Act as a key point of contact for employee relations (ER) matters across the organization.
- Receive and handle employee complaints, conducting independent, objective, and thorough investigations to verify facts and determine appropriate actions.
- Mediate and resolve workplace conflicts, including cases involving misconduct, discrimination, harassment, or other workplace disputes.
- Advise managers on handling employee issues and improving team dynamics.
- Provide coaching and guidance to managers on conflict resolution and people management.
- Identify potential employee relations risks and recommend preventive actions.
- Policy, Compliance & Governance
- Ensure company policies and procedures comply with local labor laws and regulations.
- Review, update, and implement HR policies related to employee conduct and workplace behavior.
- Participate in ER-related audits to assess risks and propose corrective actions in response to audit findings.
- Workplace Insights & Continuous Improvement
- Conduct internal surveys to assess the work environment, analyze results, and collaborate with relevant teams to develop improvement solutions.
- Track and analyze employee relations trends to identify recurring issues and improvement opportunities.
- Analyze ER data and provide insights to HR leadership to improve workplace practices and policies.
- Prepare reports on ER cases and workplace issues for HR leadership.
- Operational & Project Support
- Support employee engagement initiatives to foster a positive and inclusive workplace culture.
- Lead and manage the bidding processes for the team's projects.
- Work closely with and oversee onsite vendors to ensure smooth operations and service delivery.
- Perform other duties and responsibilities as assigned.
Ii) Job Qualifications, BE AWARE OF FRAUD: When applying for a job at Jabil you will be contacted via correspondence through our official job portal with a jabil.com e-mail address; direct phone call from a member of the Jabil team; or direct e-mail with a jabil.com e-mail address. Jabil does not request payments for interviews or at any other point during the hiring process. Jabil will not ask for your personal identifying information such as a social security number, birth certificate, financial institution, driver's license number or passport information over the phone or via e-mail. If you believe you are a victim of identity theft, contact your local police department. Any scam job listings should be reported to whatever website it was posted in.
- Education
- Bachelor's degree in human resources, Business Administration, Law, or a related field.
- A master's degree or professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is preferred.
- Experience
- Minimum 35 years of experience in Employee Relations or as an HR Generalist with significant ER responsibilities.
- Proven experience in handling labor disputes, conducting workplace investigations, and advising managers on employee relations matters.
- Experience working in large enterprises, multinational companies, or organizations with a well-developed employee relations framework is preferred.
- Key Skills and Competencies
- Strong knowledge of employment laws and HR best practices.
- Stakeholder management and ability to work effectively with cross-functional teams.
- Cultural awareness and sensitivity in handling diverse workforce issues.
- Strong investigation and conflict resolution skills.
- Excellent communication and interpersonal skills.
- High level of integrity, confidentiality, and professional judgment.
- Strong analytical and problem-solving abilities.
- Ability to work with senior leadership and manage sensitive or complex situations.
