Employee Experience Specialist/ Senior Specialist

Employee Experience Specialist/ Senior Specialist

Department: Employee Experience Team (EX)

Level: Specialist/ Senior Specialist

Location: Ho Chi Minh

About GHN

Giao Hang Nhanh (GHN) is one of Vietnam's leading logistics companies, delivering

fast, reliable, and cost-effective services nationwide. With a large-scale workforce and a

high-speed operating environment, GHN continuously invests in people, technology, and

employee experience to drive sustainable growth.

Why Join GHN

This is an opportunity to:

- Directly contribute to building and improving Employee Experience in a

fast-paced environment

- Work in a data-driven HR model with measurable EX outcomes

- Collaborate closely with HRBPs, Centers of Excellence, and Technology teams

- Develop strong expertise in Employee Experience, HR Analytics, and Digital HR

About the Employee Experience Team

The Employee Experience (EX) team at GHN is responsible for designing, executing,

and measuring initiatives that enhance employee experience across the employee

lifecycle. The team operates with a strong data-driven mindset, focusing on real

operational impact and consistent execution across business units.

Job Summary

The Employee Experience Specialist is responsible for executing, operating, and

measuring Employee Experience (EX) initiatives based on the strategic framework

designed by the Employee Experience Manager.

This role focuses on hands-on execution, employee experience data analysis, digital

enablement, and ensuring EX programs are consistently and effectively implemented

across the organization.

Key Responsibilities

- Employee Experience Program Execution

+ Execute approved Employee Experience initiatives and programs

+ Coordinate with HRBPs to implement EX activities across business units

+ Standardize Employee Life Cycle touchpoints, especially for frontline employees

+ Monitor progress, resolve issues, and propose operational improvements

- Employee Experience Measurement & Analytics

+ Design and conduct EX surveys (Engagement, Pulse Survey, eNPS)

+ Collect, process, and analyze employee experience data from multiple sources

+ Operate EX/HR dashboards and report key metrics

+ Generate actionable insights to support continuous improvement

- Digital Enablement & Process Optimization

+ Collaborate with Technology teams to deploy EX-related digital tools (HRMS,

Portal, FaceID, etc.)

+ Support training and onboarding for employees using new systems

+ Gather user feedback and propose system improvements

+ Monitor and improve Digital Adoption Rate, reducing manual EX processes

- Cross-functional Collaboration & Project Support

+ Support key EX projects (turnover reduction, SOP improvement, wellbeing

programs)

+ Coordinate with HRBPs and COEs to ensure consistent EX execution

+ Support communication and change management activities

+ Track milestones, report progress, and collect stakeholder feedback

Qualifications

- Experience

+ Minimum 2 years of experience in Employee Experience, HR Analytics, HR

Operations, or related HR roles

+ Hands-on experience with HR data and analytical reporting

+ Experience in Logistics/Express or large-scale organizations is a plus

- Skills

+ Solid knowledge of Employee Experience, HR Analytics, and Change

Management

+ Strong data analysis skills (Advanced Excel, BI tools)

+ Strong communication, cross-functional collaboration, and basic project

management skills

- Attitude

+ Data-driven mindset with a proactive and adaptable approach

+ Ability to work under pressure in a fast-paced environment

+ Strong ownership and teamwork spirit

Benefits

- 13th-month salary and performance bonuses

- Social, health, and unemployment insurance

- Annual health checkup

- Annual salary review, career advancement opportunities

- Team building and company trips

- Internal and external training opportunities