EMPLOYEE EXPERIENCE INTERN
Department: Employee Experience Team (EX)
Level: Intern/ Officer
Location: Ho Chi Minh City
Duration: Full-time
About GHN
Giao Hang Nhanh (GHN) is one of Vietnam's leading logistics companies, delivering fast, reliable, and cost-effective services nationwide. With a large-scale workforce and a high-speed operating environment, GHN continuously invests in people, technology, and employee experience to drive sustainable growth.
Why join GHN as an EX Intern
• Get hands-on exposure to Employee Experience initiatives in a large-scale operating environment
• Work in a data-driven HR model with direct mentorship from EX Specialist & Manager
• Collaborate with HRBPs, Centers of Excellence (COEs), and Technology teams
• Build foundational expertise in Employee Experience, HR Analytics, and Digital HR from the start of your career
Job Summary
The Employee Experience Intern supports the EX team in executing, collecting data for, and operating Employee Experience initiatives. The role focuses on learning by doing - assisting the EX Specialist in surveys, basic data analysis, digital enablement, and internal communications.
Key Responsibilities
1. Support EX Program Execution
- Assist in executing approved Employee Experience activities
- Support logistics for events, surveys, and onboarding sessions
- Help standardize documents and processes across Employee Life Cycle touchpoints
- Track progress and report on assigned activities
2. Support EX Measurement & Data Processing
- Assist in designing, distributing, and tracking response rates for EX surveys (Engagement, Pulse Survey, eNPS)
- Collect, clean, and consolidate HR data from multiple sources
- Support EX/HR dashboard operations and periodic reporting
- Help create basic data visualizations in Excel/Power BI
3. Support Digital Enablement & Process Optimization
- Support communications and training for employees using digital EX tools (HRMS, Portal, FaceID, etc.)
- Collect user feedback and summarize insights for the team
- Help build user guides and FAQs
4. Support Communications & EX Projects
- Support internal communications for EX programs (content, basic visuals)
- Take meeting notes, track milestones, and consolidate project progress
- Other tasks as assigned by the line manager
Qualifications
1. Education
- 3rd/4th-year student or recent graduate in Human Resources, Business Administration, Psychology, Economics, Data Science, or related fields
- Able to commit to at least 3 months of internship
2. Skills & Knowledge
- Intermediate or higher Excel skills (Pivot Table, VLOOKUP/XLOOKUP, basic formulas); Power Query is a plus
- Familiarity with or genuine interest in Employee Experience/ HR Analytics
- Knowledge of Power BI or Tableau is a plus (not required)
- Strong communication, teamwork, and task management skills
- Good English reading comprehension for professional materials
3. Attitude
- Data-driven mindset, eager to learn, and proactive in asking questions
- Detail-oriented when handling data
- Strong sense of ownership and ability to meet deadlines in a fast-paced environment
- Genuine interest in HR/ Employee Experience
Benefits
- Competitive internship allowance
- Internship certificate and end-of-program performance review
- Direct mentorship from the EX Specialist and EX Manager
- Hands-on participation in real EX projects (Engagement/eNPS surveys, HR dashboards, turnover reduction initiatives, wellbeing programs) - not just administrative work
- Opportunity to convert to a full-time role (Employee Experience Specialist) based on strong performance
- Participation in team building and internal training activities
- Practical exposure to HR Analytics, BI tools, and Digital HR systems
