Job Descriptions
ROLES:This role is responsible for driving e-commerce sales performance by managing daily sales operations, optimizing order fulfillment, and leading the online sales team to achieve revenue targets while ensuring an excellent customer experience.
Responsibilities
- Drive online sales performance of the e-commerce website and support the achievement of monthly, quarterly, and yearly sales targets.
- Monitor daily sales results, identify performance gaps, and proactively propose actions to improve conversion and revenue.
- Analyze customer shopping behavior to support assortment planning and identify upsell and cross-sell opportunities.
- Coordinate with the Marketing team to align campaigns with sales objectives and effectively monetize website traffic.
- Supervise and coach the Online Sales/ Customer Service team to ensure timely responses, professional sales consultation, and accurate product recommendations.
- Manage customer communication channels including website chat and inbox, ensuring service quality and SLA compliance.
- Enhance post-purchase experience to drive repeat purchases and customer retention.
- Oversee end-to-end order processing, including order confirmation, fulfillment, delivery, and refund handling.
- Ensure accurate order execution and on-time delivery in collaboration with Warehouse and Logistics teams.
- Pepare weekly and monthly sales and operations reports, tracking key metrics such as sales revenue, conversion rate, AOV, cost per sale, and fulfillment performance.
- Maintain proper documentation, ensure clear cross-functional communication, and handle administrative tasks related to e-commerce operations.
- Others: Perform other related tasks or assignments as required by the Line Manager in line with business needs.
Requirements
- University/ College degree in Business Administration, Marketing, Economic or related field.
- Knowledge of E-commerce site management best practices.
- Knowledge of luxury fashion or premium retail is a plus.
- At least 2 years of experience in e-commerce sales and operations, preferably in a supervisor or team leader role
- Experience working in fashion e-commerce is an advantage.
- Proficient in Microsoft Office.
- Able to communicate in English
- Strong skills in team supervision, communication, organization, and problem-solving.
- Ability to work independently as well as collaboratively in a team environment.
- Good organizational skills with strong attention to detail and ability to multitask.
Benefits
- Attractive Compensation: Competitive salary package, including fixed 13th-month salary.
- Health & Well-being: Comprehensive healthcare insurance.
- Career Growth: Annual performance reviews, training programs, and internal rotation opportunities to support your development.
- Exclusive Employee Benefits: Enjoy 2050% discounts on DAFC products and access to special internal sales events with exceptional offers on luxury items.
- Workplace Experience: A professional, creative, and well-equipped working environment where you can explore the world of luxury fashion.
- Team Culture & Engagement: Be part of a vibrant company culture with happy hours, team-building activities, year-end celebrations, and more.
- Luxury Industry Exposure: A unique opportunity to work in Vietnam's premium fashion retail sector, surrounded by iconic global brands
