1. Roles Summary / Purpose:
The Ecommerce Executiveis responsible forsupporting daily ecommerce operations across platforms, including deal setup, customer service coordination, stock management, livestream support, and KOC sampling execution to ensure smooth sales performance and brand presence online. This role plays a key part in ensuring smooth operations and helping achieve the company's business goals.
2. Responsibilities:
Ecommerce Operations
- Set up andoperateproduct listings, deals, promotions, vouchers, and campaign mechanics across ecommerce platforms (Shopee, Lazada, TikTok Shop, etc.)
- Ensure all promotional activities are implemented accurately and on schedule.
- Coordinate and managein-house livestream hosts, including scheduling and operational support.
- Execute sampleshipmentto KOCs, including coordination, tracking, and follow-up.
Customer Service Coordination & Online Inventory Management
- Handlecustomer service (CS)tasks, including responding to customer inquiries and resolving order-related issuesin a timely manner.
- Monitor and manage stock availability on platforms,ensureaccurateinventory status, and minimize OOS risks.
Operations Coordination & Reporting
- Work closely with Marketing, Logistics, Finance, and other teams to ensure smooth ecommerce operations.
- Track and report operational performance related to promotions, inventory, livestreams, and campaigns.
- Perform other tasks assigned by the direct manager.
3. Requirements:
Education & Experience:
- Bachelor's degree in marketing, Ecommerce, Business Administration, Economic,etc.
- Minimum of 1-2 years working in Ecommerce Operationswith ecommerce platforms (Shopee, Lazada, TikTok Shop, etc.)
Skills & Competencies:
- Understanding of deals, campaigns, and promotion mechanics on ecommerce platforms
- Detail-oriented, well-organized, and able to manage multiple tasks simultaneously.
- Good communication skills and a proactive working attitude.
- Ability to work under pressure and collaborate effectively in a team.
Preferred Qualifications:
- Agency or ecommerce enabler background is preferred.
- Familiarity with baby care or FMCG product categories.
Who Are We
BZU BZU is a holistic family care brand originated from Singapore and currently have presence in Singapore, Malaysia, Vietnam & Thailand. It offers a wide range of products that aim to protect, nurture our little ones and the whole family, ensuring they are always safe from harm.
