Ecommerce Content

1. Content Management & Creative Development

• Conduct market research on competitors and consumer behavior to craft compelling Product Descriptions in English — with a focus on converting buyers in the US and Canada markets.
• Own the end-to-end creative brief process: independently research the product, define the target customer, and produce structured visual briefs that enable the Design team to execute high-quality listing images and videos without repeated revisions.
• Present and clearly communicate creative ideas and visual concepts to the Design team, ensuring all proposed directions are aligned with e-commerce platform standards (Amazon, Wayfair, Walmart, Shopify).
• Review and provide constructive feedback on design aesthetics and content alignment for all visual assets — acting as the bridge between creative intent and platform requirements.

2. Listing Management & Maintenance

• Manage and optimize product listings focused on the US and Canada markets across Amazon, Wayfair, Walmart, and Shopify.
• Update product information and other technical details within the listings as requested.
• Maintain the product database and track all related changes to ensure data integrity across multiple SKUs and platforms.

3. Customer Service & Insight Collection

• Handle and respond to customer inquiries via Amazon Seller Central and Email in English — maintaining a professional, empathetic tone appropriate to each situation.
• Monitor, synthesize, and categorize customer reviews, bad ratings, and recurring complaints to identify patterns and surface actionable insights for content and product improvement.
• Consolidate product defects and compile detailed quality reports for each product line, feeding findings back into listing content and creative briefs where relevant.

Education Bachelor's Degree, preferably in Economics, Foreign Trade, Marketing, or Business English.

Language Skills Proficient in written English — IELTS 6.0+, TOEIC 750+, or equivalent is a strong plus. Must be comfortable writing customer-facing content and responding to international buyers without heavy reliance on translation tools.

Hard Skills

• Strong copywriting skills with the ability to craft benefit-driven, audience-aware content in English.
• Demonstrated ability to write clear, structured creative briefs for designers — including visual direction, reference images, tone, and Do's & Don'ts.
• Proficient in Microsoft Office and Google Sheets, especially for data tracking, product database management, and reporting.
• Basic eye for design aesthetics, particularly in the context of e-commerce listing visuals (main images, infographics, lifestyle shots).

Soft Skills & Attitude

• Self-driven researcher: able to independently gather product and market information without waiting to be briefed.
• Highly detail-oriented — essential for managing accurate product data across multiple platforms and SKUs.
• Communicates clearly and confidently with creative teams, able to present and defend ideas with reasoned, platform-relevant rationale.
• Proactive learner with an adaptable mindset in a fast-paced, international e-commerce environment.
• Passionate about building a long-term career in global e-commerce.

Professional Training Intensive A-to-Z training on Amazon Operations — one of the most sought-after skill sets in today's e-commerce landscape. You'll be mentored directly by experienced senior team members from day one.

Real Ownership You won't just execute tasks — you'll own the creative brief process and contribute directly to how our products are presented to thousands of customers across the US market.

Dynamic Environment Work in a young, energetic workspace that encourages creative thinking, personal initiative, and direct contribution to team results.

Compensation Competitive salary package of 12–15 million VND based on capability and performance.

Benefits Full social insurance coverage and paid holidays in accordance with Vietnamese Labor Laws.

Ho Chi Minh City: 5th Floor, Amazing Building, 51 Yen The Street, Tan Son Hoa Ward, Tan Binh District.