RESPONSIBILITIES:
Responsible for managing all e-commerce platforms, including order fulfillment, customer service, and product uploads. Manage and enhance the end-to-end customer experience across various channels and customer touchpoints.
Online order fulfillment
- Process orders and schedule deliveries for various e-commerce channels (e.g., Lazada, Shopee, etc.) in a timely and accurate manner.
- Follow up on product returns received from e-commerce channels.
- Handle customer inquiries via online chat, email, and product Q&A platforms, including providing service recovery when necessary.
- Resolve order-related issues (e.g., missing or damaged parcels) within the required lead times.
- Work closely with warehouse teams to ensure timely order fulfillment and prepare all necessary documents for processing and delivery.
Set up and manage websites and E-commerce
- Manage and assist with updating/uploading product content, images, inventory, promotions, and pricing on e-commerce channels, ensuring that all information is up to date and inventory is well-stocked.
- Manage and edit product descriptions and images for online platforms.
- Assist with updates to the company's e-commerce website.
- Identify trends and insights, and optimize performance based on these insights.
- Perform any other ad hoc duties as assigned by management.
Report
- Inventory report.
- Cancel/ return order.
- Sales report.
- Transaction report.
REQUIREMENTS:
- Minimum 2 to 4 years experience in the related field.
- Strong hands-on experience with the E-commerce Marketplace Channel.
- Attention to detail and good follow-up capabilities.
- Proficiency in MS Office (MS Excel in particular).
- Excellent written and verbal communication skills (English & Vietnamese).
WORK LOCATION: Sunrise Sportsgear Vietnam Warehouse, Lots I.11, I.12 and I.13, Road No. 2 and Road No. 5, Tan Dong Hiep B Industrial Park, Di An Ward, Ho Chi Minh City, Vietnam.
WORKING HOURS:
- 8:00 AM – 5:00 PM, Monday to Saturday.
SALARY: 12.000.000 VND - 16.000.000 VND/month
