(e-Commerce) Seller Management / Key Account Management

SELLER MANAGEMENT

Role and Responsibilities

Build and maintain relationships with sellers, negotiate and secure the best deals based on campaign or seasonality.

Discover new collaborative opportunities that fit into sellers short-term and long-term development plans and build JBPs.

Maintain high service quality provided by sellers on the platform to enhance the shopping experience for buyers by ensuring low cancellation and return rates, fast delivery times, and other key factors that drive higher conversion rates and customer satisfaction.

Manage mid- and long-tail sellers by leveraging scalable incubation and management programs and adoption tools to enhance performance and efficiency.

Grow long-tail assortments and develop collaboration with long-tail creators to boost affiliate-driven GMV for the category.

Identify category/market trends to advise sellers in assortment and operation planning.

Qualifications

Minimum Bachelor's Degree or above.

2-3 years of experience in e-commerce; direct experience in relevant categories preferred.

Understanding of social commerce or having experience in livestream/video/affiliate/TikTok Shop operations.

Excellent interpersonal and negotiation skills.

Attention to detail, affinity with numbers, and logical problem-solving skills.

Strong connections with brands and big sellers are preferred.

A good team player, fast learner, and open to change.

Proficient in Excel calculations and PowerPoint presentations.

Proficient in English and Vietnamese languages.

If you are interested in this position, do not hesitate to contact me via:

[Confidential Information]; 0949469617 (Zalo)