About the Company
AIRR Labs is a fast-growing E-commerce & Social Commerce enabler in Southeast Asia, helping brands accelerate growth across platforms such as Shopee, Lazada, and TikTok. We provide end-to-end solutions covering brand strategy, store operations, performance marketing, creative content, and social commerce execution.
At AIRR Labs, we work closely with brands to build sustainable online businesses through data-driven strategies, strong execution, and deep platform expertiseempowering brands to connect with consumers in more meaningful and effective ways.
About the Role
As a E-commerce Operations Associate, you will be responsible for managing and optimizing brand stores across e-commerce platforms, with a strong focus on, key account coordination, merchandising excellence and campaign execution. You will work closely with internal teams and platform partners to ensure brand stores are always up-to-date, performance-driven, and aligned with commercial objectives.
Responsibilities
- Execute and maintain perfect store merchandising for assigned brands across e-commerce platforms.
- Manage and optimize product listings, visuals, content, pricing, and promotions to drive conversion and sales performance.
- Coordinate with Warehouse, Media, and Affiliate teams to ensure timely and accurate implementation of campaigns and platform initiatives.
- Ensure content freshness and consistency across all store touchpoints in line with brand guidelines.
- Support Digital Brand Manager in planning, executing, and evaluating platform campaigns and promotions.
- Monitor store performance, traffic, and conversion metrics; provide insights and recommendations for continuous improvement.
- Work closely with e-commerce platforms to align on merchandising standards, campaign mechanics, and growth opportunities.
Qualifications
- Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields.
- At least 2 years of experience in E-commerce Operations, Key Account Management, or related roles at brands, platforms, or e-commerce enablers.
- Strong understanding of e-commerce merchandising and platform operations.
- Good commercial mindset with strong attention to detail.
- Ability to collect, track, and analyze performance data to support business decisions.
- Strong coordination and collaboration skills with internal teams and external partners.
