E-commerce Operations & Customer Support Executive

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Early Applicant

Job Description

Work Location: The Nexus Building (Hybrid)

Job Responsibilities

Provide administrative and customer support for e-commerce platforms.
Consolidate and maintain product data, reports, and product listings.
Generate data reports and support data analysis when required.
Respond to customer inquiries and provide product consultation via messaging channels.
Manage and respond to customer reviews and comments on product pages and online stores.
Support livestream setup and related operational activities.
Verify customer information for promotional campaigns, contests, and mini-games.
Perform other tasks assigned by the direct supervisor.

Job Requirements

Benefits

Two-month probation period with 100% salary.
Company-provided laptop for work purposes.
Flexible working arrangement.
Full Social, Health, and Unemployment Insurance coverage from the probation period in accordance with labor regulations.
PTI health insurance.
13th-month salary bonus.
Annual leave entitlement: 12 days per year, with unused leave carried forward until March 31 of the following year.
Employee welfare benefits for birthdays, public holidays, and special occasions.
Company-sponsored health and accident insurance.
Annual health check-up.
Long-term labor contract.