E-Commerce Manager - Melia Hotels International (APAC Corporate Office)

We are looking for E-Commerce Manager (based in Ho Chi Minh Corporate Office or Bangkok Corporate Office)

Mission:

Directly responsible for the E-Commerce segment revenues for assigned MHI hotels ensuring budget compliance.

Main responsibilities:

OPERATIONS

STRATEGY

 Implement the defined sales strategy of the E-Commerce segment.

 Implement the E-Commerce strategy for the hotels under his responsibility, in coordination with the Revenue Management team and the eCommerce partner.

 Implement the sales strategy of the Contact Centre channel for each assigned hotel.

BUDGET

 Ensure the achievement of the revenue targets set for the E-Commerce segment in each of the assigned hotels.

 Support in the preparation of the annual revenue budget for the E-commerce segment ensuring alignment with the needs of the hotels.

 Follow-up with hotels on the investment dedicated to digital marketing, included in the hotel's marketing budget.

SALES REVIEW

 Participate in weekly E-Commerce Partner committees (E-Commerce Sales Review).

 Participate in the weekly commercial reviews established for the hotels under their responsibility.

 Execute E-Commerce action plans.

 Execute commercial reviews with OTA Market Managers and establish objectives and action plans for each of the assigned hotels.

ACCOUNT MANAGEMENT

 Execute the necessary reviews to ensure the correct configuration of the hotels under his responsibility, in each of the accounts.

DIGITAL MARKETING

 Implement in coordination with Revenue Management and the Ecommerce Hub the strategy defined for each of the assigned hotels.

 Follow-up of participation in Destination Co-op and recommendations from MM on the use of Travel Ads to the Digital MK team.

 Be responsible for budget and investment strategies for China market (travellers to China hotels and China travellers to other MHI hotels)

 Define campaigns with specific period, implement media plans and follow up results with channels

 Manage content and creatives for China market

 Communicate with Global Digital information and trends of China travellers

CONTENTS

 Detect and coordinate with the Ecommerce Hub the changes necessary to ensure a high quality level of content in each of the hotels under their responsibility and review the subsequent implementation.

 Detect and notify all relevant changes, as well as the key selling points of the hotels under his responsibility, to the DIGITAL MARKETING & SERVICES team in order to guarantee an updated content in the paid social (advertising) strategy. SEM Factsheets.

PRICING

 Negotiate and coordinate in collaboration with Revenue Management, the campaigns of each of the assigned hotels and coordinate the upload with the Ecommerce Hub.

 Review the correct application of the implementation of the MHI pricing model in the E-Commerce segment.

 Execute audits to ensure the correct application of tariffs in the eCommerce segment and report any incidents.

 Ensure the correct uploading of offers to the Extranet in collaboration with the Hub and review the uploading of bids.

 Ensure the competitiveness of the assigned hotels.

PRE-OPENINGS

 Coordinate with the Ecommerce Hub the implementation of registrations in the own channel, OTAs and metasearch engines and review the subsequent upload.

Main requirements:

• Knowledge in Digital Marketing, Marketing, and/or Tourism.
• Fluent Chinese and English. A third language is a plus.
• 3 years of experience in E-Commerce departments.
• Advanced knowledge of e-commerce platforms, OTAs, and Metasearch engines, as well as data analysis and tracking tools
• Knowledge of digital marketing strategies, including SEO, SEM, social media advertising, among others.
• Analytical and teamwork skills.
• Creative attitude to develop new e-commerce strategies and campaigns to optimize targeted goals