Job Description
Industry: E-commerce / FMCG (Fast-Moving Consumer Goods)
KEY RESPONSIBILITIES
Store & Listing Management:
- Product listing: List products on TikTok Shop and ensure accurate pricing across all products. Flexibly adjust listing structure (single/grouped) based on product performance and business strategy.
Order & Inventory Operations:
- Order management: Manage the full order lifecycle from A to Z, ensuring orders are packed and shipped on time. Track and resolve returns and failed deliveries. Handle customer complaints and cases of order scams/fraud.
- Inventory monitoring: Track stock levels to ensure products are always available for sale.
Affiliate & Creator Management:
- Agency partnership: Work with affiliate marketing agencies to recruit new creators to promote products — including sourcing and evaluating partners, reviewing contracts, defining working methods, and reviewing weekly reports and creator performance reconciliation.
- Creator recruitment: Directly recruit new creators via social media platforms.
- Community management: Manage affiliate creator community through promotion announcements, content guideline updates, and other engagement activities to keep the community active and enthusiastic about PlayAh products.
Performance, Advertising & Reporting:
- Performance tracking: Monitor product performance, ensure revenue meets KPI targets, and track/control costs in line with the company's business strategy.
- Advertising management: Monitor ad performance, optimize creative assets, and manage ROI.
- Reporting: Prepare weekly and monthly reports for weekly and monthly business review meetings.
Strategy & Team Development:
- Channel strategy: Define the growth direction of TikTok Shop, aligned with the company's overall business strategy.
- Team development: Support, guide, and develop teammates.
REQUIREMENTS
- Education: Bachelor's degree in Business Administration, Marketing, E-commerce, or related fields.
- Experience: Must have a minimum of 1 year of experience in end-to-end TikTok Shop operations.
- Preferred: Candidates with experience at FMCG companies or fast-growing D2C/e-commerce brands are highly preferred.
- Systems: Proficient in TikTok Shop Seller Center and TikTok Affiliate/Creator platforms; proficient in Microsoft Office. Familiarity with TikTok Ads Manager is a plus.
- Language: Good command of English is a plus to work with partners and platforms.
- Soft skills:
- Strong negotiation and relationship-building skills to work effectively with agencies, creators, and internal stakeholders.
- Strong problem-solving skills, particularly in handling complaints, returns, and fraud cases.
- Data-driven mindset with strong analytical skills to track performance and control costs.
- Ability to adapt quickly to a fast-changing platform and market trends.
- Leadership potential, with experience or willingness to guide and mentor teammates.
- Detail-oriented with a high level of accuracy and attentiveness.
- Must have a personal laptop.
BENEFITS
- Competitive salary and performance-based bonus
- Full social, health, and unemployment insurance as regulated
- Annual bonus: Tet bonus and Performance bonus (average of 2 months salary depending on company performance)
- 12 annual leave days per year
- Company team-building trip(s) per year
- Fully stocked pantry with snacks and beverages
- Employee discount policy on company products
- Bi-weekly Lunch & Learn sessions
- Annual salary review
- Receive direct training and mentorship from the company's Board of Directors, along with guidance to build valuable professional connections.
- Grow in a dynamic, professional, and collaborative environment with clear opportunities for learning and career advancement.
Working hours: Monday – Saturday (9:30 AM – 6:30 PM, Saturday: work from home).
Office address: 84 Dong Van Cong Street, Thanh My Loi Ward, Thu Duc City.
Apply by sending your CV and Portfolio (if any) via the link: http://bit.ly/48FH4R7 (preferred)
or email to [Confidential Information]
Email subject: [Position] - Full Name
Contact: Ms. Diem (+84) 967 369 110 (Zalo)
