E-COMMERCE EXECUTIVE (SALES ONLINE TEAM)

DESCRIPTON:

E-commerce Store Operations:

Monitor and manage stores on e-commerce platforms to ensure smooth sales operations, order fulfillment, and after-sales services in accordance with established procedures.

Update pricing, inventory status, promotions, and product information across all platforms, especially for bulky, made-to-order, or project-based products.

Coordinate with related departments to resolve issues related to orders, exchanges/returns, delivery, installation, and customer reviews.

Sales Programs & Promotion Management:

Plan and propose product bundles, flash sales, and monthly campaigns suitable for kitchen equipment, furniture, and HoReCa customers.

Support promotion preparation and setup in compliance with platform requirements and campaign timelines.

Monitor, track, and report promotion performance and sales effectiveness.

On-platform Marketing Operations:

Work closely with Marketing and Design teams to execute on-platform communication activities, including banners, product images, specifications, and content for technical or project-based products.

Analyze traffic, click-through rates, and conversion rates to propose optimization strategies aligned with B2B and B2C customer behavior.

Data Analysis & Reporting:

Manage sales, cost, inventory turnover, and conversion data on a daily, weekly, and monthly basis.

Prepare performance reports by product category, SKU, and product bundle, and recommend improvement actions.

Consolidate customer feedback to suggest improvements in product content, pricing strategies, delivery policies, or after-sales services.

Cross-functional Collaboration:

Coordinate with Logistics/Warehouse teams on campaign volume planning, stock availability, delivery schedules, and installation arrangements.

Collaborate with platform CRM teams to improve store ratings, manage claims, and enhance overall customer experience.

Work with the Accounting team on revenue reconciliation, receivables, and settlement of platform promotion programs.

Prepare incident reports and propose corrective actions.

REQUIREMENTS:

From 1-3 years of experience in Ho-re-ca/furniture/f&B,...field.

Strong time management skills with the ability to work independently while collaborating effectively within a team.

Excellent communication and problem-solving skills, especially in handling complex or high-value orders.

Solid data analysis skills with a good understanding of the e-commerce market, particularly in kitchen equipment, furniture, or HoReCa sectors.

Experience with Droppii or similar e-commerce platforms is an advantage.

SALARY: NEGOTIATE (FROM 13.000.000 GROSS)

BENEFITS:

Meal allowance: 50,000 VND/day; transportation allowance, attendance bonus, tuition support for employees children, and foreign language tuition support for employees.

Participation in overseas exhibitions/research programs and Korea company trip programs (for outstanding employees).

13th-month salary, holiday/festival/wedding/funeral gifts or cash, annual leave, monthly allowances, full-salary social insurance, and a self-service snack and tea bar.

Annual health check-up (for employees with more than one year of service).

Employee discount privileges for all products of COBI GROUP.

OTHER INFOMATION:

Time to work: 8:00 am 18:00 pm (Monday Friday)

Location: 16Fl, Cobi Tower II, 2-4 street 8, Tan My Ward, HCMC.