Duty Manager

Company Description

Crowne Plaza Phu Quoc Starbay is a beachfront hotel located in the unspoilt north-west coast of Bai Dai beach in Phú Quốc. The hotel offers 310 beautifully crafted rooms, suites, and villas, two distinctive dining experiences, a spa and state-of-the-art gym equipment, and bespoke meeting and events facilities. It is conveniently located a 40-minute drive from Phu Quoc International Airport and a 30-minute drive from Duong Dong downtown.

Role Description

Primarily responsible to ensure that front office shifts are run efficiently, providing outstanding guest service via courtesy and problem resolutions. Provide leadership to the front - line team by supervising professional environmental, assigning duty roster and delivering seamless assistance for all guests.

Qualifications

Education

• Bachelor's Degree or Diploma in Hotel Administration, Hotel Management or equivalent.

Service years in the field

• 02 years experience in front office/guest services operations, including supervisory experience at a hotel of similar size and complexity, or an equivalent combination of education and experience.

Knowledge and skills

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• Proficient in the use of Microsoft Office and Front Office System.
• Good writing skills.
• Good Interpersonal Skills.
• Problem solving and organizational abilities.

Language

• Fluent in English (listening, speaking, reading and writing).

Preferred (if required)

• Ability to speak third language is a privilege.