Document and Customer Service Officer

The role acts as the primary contact for customer inquiries and complaints, ensuring clear and professional communication to maintain satisfaction. It supports sales through quotation preparation, contract execution, and coordination with pricing teams. Operational duties include developing SOPs, monitoring shipment lifecycles, and maintaining accurate documentation for compliance. Strong analytical skills are required to track revenue trends, identify service gaps, and ensure financial checks before cargo release. Additionally, the position demands technical proficiency in using internal systems for shipment tracking, record management, and report preparation.