Own overall performance of the Delivery unit, including KPIs: billable rate, resource utilization, delivery quality, and customer satisfaction.
Define and execute delivery strategy aligned with company goals.
Act as the top escalation point for project/account issues.
Oversee large-scale, high-complexity projects and programs, ensuring scope, timeline, budget, and quality objectives are met.
Collaborate with Sales, Pre-sales, PMO, and Delivery teams in project planning, resource estimation, and solution design.
Ensure consistent project governance, risk management, and compliance with delivery standards.
Manage and grow delivery teams, including mentoring, coaching, and performance management.
Support business development and client engagement, especially with senior-level stakeholders.
Drive improvements in tools, workflows, and delivery practices to increase efficiency and profitability.
Report directly to CEO.
Requirements
Bachelor's degree in IT, Engineering, or a related field (Master's or MBA preferred).
10+ years of experience in the software/IT industry, including 5+ years in senior leadership roles managing large delivery teams and client portfolios.
Strong background in managing IT outsourcing services for Japanese clients, with understanding of cultural nuances and communication expectations.
Proven track record of managing delivery operations across multiple accounts or business units (40+ personnel).
Experience in strategic planning, P&L ownership, budgeting, and operational execution.
Solid understanding of project delivery models (Agile, Waterfall, Hybrid), SDLC, and offshore delivery.
Strong business acumen, leadership, stakeholder management, and negotiation skills.
Excellent verbal and written communication skills in Japanese (JLPT N2)
Willingness to travel domestically and internationally as needed.
WORKING LOCATION: Tokyo/Osaka/Hanoi
How To Apply
Please send your application via email: [Confidential Information]
10+ years of experience
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