We are looking for a dynamic and results-driven Director of Sales to lead Epic Tower Swiss-Belresidences Hanoi sales strategy, drive revenue growth, and strengthen the hotel's position in the market. This role is ideal for an experienced hospitality sales leader who can inspire a high-performing team, build lasting client relationships, and deliver exceptional business results.
Responsibilities:
Managing Sales Activities
- Manages the development of a strategic account plan for the demand generators in the market. Manages the property's reactive and proactive sales efforts.
- Reviews the Strategic Alignment Review (STAR) report, and uses other resources to maintain an awareness of the hotel's market position.
- Researches competitor's sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.
- Attends sales strategy meetings to provide input on weekly and overall sales strategy.
- Suggests innovative marketing ideas and develops deployment strategies to continue to grow market share.
- Serves as the sales contact for the General Manager, property leadership team, Group Sales and Area Sales leaders.
- Serves as hotel authority on sales processes and sales contracts.
- Participates in sales calls with members of the Sales and Marketing team to acquire new business and/or close on business.
- Identifies public relations opportunities and coordinates activities to augment the overall marketing communication strategy.
- Executes and supports Swiss-Belhotel International's Customer Service Standards and hotel's Brand Standards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.
- Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment.
- Implements the brand's service strategy and applicable brand initiatives in all aspects of the sales process and focuses on building long-term, value-based customer relationships that enable achievement of the hotel's sales objectives.
- Performs other duties, as assigned, to meet business needs.
Building Successful Relationships
- Develops strong partnerships with local organizations to further increase brand/product awareness.
- Develops strong community and public relations by maintaining property participation in local, regional and national tradeshows and client events.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Swiss-Belhotel International.
Leadership
- Develops sales goals and strategies and verifies alignment with the brand business strategy. Executes the sales strategy in order to meet individual booking goals.
- Develops effective revenue strategies and setting aggressive goals that will drive the property's financial performance.
- Creates effective structures, processes, jobs and performance management systems are in place.
- Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
- Supports tools and training resources to educate sales associates.
- Provides day to day leadership to sales associates to achieve property sales objectives with overall responsibility for achieving booking goals and property revenues.
- Manages the marketing budget to enable development of property specific campaigns, promotions and collateral to drive revenue and meet property objectives.
Qualifications:
- Bachelor's degree in Business Administration, Sales & Marketing, Hotel and Restaurant Management, or related field;
- 2 years experiences in the sales position as DOS/A.DOS
