People
- Ensure that hiring is done on time and on budget as per brand standards and applicable local laws.
- Provide warm welcome and ensure that new team member orientation / on boarding is done efficiently.
- Lead learning and development programs, performance management and succession planning.
- Create programs to foster a positive work environment for all employees.
- Support and administer the team member engagement surveys.
- Emphasize employee discipline and address grievances to foster productivity and enhance performance.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure Colleagues are compensated, rewarded and / or recognized as per their contract entitlement and total rewards concept.
- Build great relations with outside contacts.
Financial
- Create HR Budget and deliver results as per required target.
- Monitor Staffing and Labour Standards to manage costs.
- Mitigate financial risks associated with employee relations issues.
- Identify and analyze local compensation and benefits practices to ensure financial competitiveness.
Guest Experience
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to hear feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.
Responsible Business
- Develop awareness and reputation of the hotel and the brand in the local community.
- Promote team member involvement in local community.
- Ensure compliance with relevant employment laws and hotel or company policies and procedures.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through employee relations programmes.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.
- Manage labour relations in a union environment and represent the hotel in grievances, mediations, arbitrations and contract negotiation.
- Other ad-hoc duties as necessary unexpected moments when we have to pull together to get a task done.
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