Responsible for the effective operations of the assigned cluster (serviced apartments and office buildings), ensuring service excellence, tenant satisfaction, financial efficiency, and full legal compliance.
Making decisions in line with Savills vision, objectives and standards whilst aligning with Landlord and Clients needs and objectives.
MAIN DUTIES:
1. Operations Management
Oversee all operational aspects across assigned properties, buildings, including serviced apartments, serviced villas and office buildings.
Ensure the daily operations of all departments including Housekeeping, Front Office, Engineering, Security, F&B, Landscaping, and supporting functions are conducted professionally, delivering the highest service quality to both tenants and Landlord.
Develop and execute short-term and long-term operational strategies.
Ensure international standards in safety, security, hygiene, and service.
Develop and monitor SOPs and KPIs for each property.
Manage weekly/monthly/quarterly report to Landlord.
2. Financial Management
Manage budgets, control costs, and improve profitability.
Ensure cost control and financial effectiveness of each property.
Check, analyze P&L report regularly and provide improvement solutions.
3. Client & Stakeholder Management
Maintain strong relationships with tenants and handle complex feedback or complaints effectively.
Collaborate closely with the property owner, management board, and service providers to ensure overall operational effectiveness.
Establish and uphold a professional image for the property and the company brand.
4. People Leadership
Recruit, train, and develop the management and operations teams at each property.
Foster a positive and high-performance work culture.
Assess individual performance and develop career paths for key personnel.
5. Compliance & Continuous Improvement
Ensure all operations comply with Vietnamese laws and internal standards.
Implement process improvement initiatives to enhance service quality.
Respond to and manage emergency or crisis situations effectively.
JOB REQUIREMENTS:
1. Technical skills
Microsoft Office (Word, Excel, PowerPoint)
Hotel Management
Building Management
Operation Management
2. Soft skills
Operational Excellence:
Strong capabilities in operations management, service standards, process efficiency, and resource optimization.
Strong experience in operational management of serviced apartments or hotels.
Financial Acumen:
Proficient in budgeting, cost control, and cost-benefit analysis.
Adaptability & Innovation:
Agile in change, with a proactive mindset to drive innovation and continuous improvement.
Communication & Stakeholder Management:
Professional communication skills with the ability to manage relationships between tenants, owners, staff, and service partners.
