Director, IT Quality Engineering

techcombank (tcb)

8-10 Years

Vietnam, Hanoi

Posted 12 days ago
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Job Description

Job Purpose

Establish enterprise quality assurance program with clearly defined QA process/procedures
Establish proactive and reactive quality controls (monitor, report and audit) to ensure high quality, first-time-right, and process compliant. Provide analysis on collected QA data to provide insights for all to improve.
Establish comprehensive testing standards, practices, and techniques. Establish rules, guidelines Administer/manage test environments and access policies.
Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.
Establish and operate the product/system quality control through the evaluation, review, quality monitoring according to the processes, guidelines, standards andquality criteria issued by Quality Engineering.
Establish proactive and reactive quality control measures (monitoring, reporting and evaluating) to ensure high quality, first-time implementation and processcompliance. Provide detailed information and analysis of the collected Quality Control data for all projects and employees to improve.
Perform quality measurement, evaluation and analysis through quality metrics to make quality improvements, processes, guidelines,...
Participate in the development/improvement of quality processes, guidelines, standards and indicators
Establish comprehensive testing standards, practices, and techniques. Administer/manage test environments and user access.
Gather, evaluate, and analyze business needs for assigned project work to advise and produce end-to-end detail test plan and test cases.

Key Accountabilities (1)
Deploy the work

QA process/procedure
Proactive and reactive quality controls (monitor, report and audit), QA data
Apply QA best standard, practice, method and tool (example: ISO, Lean Six Sigma, Playwright, Karate).
Controlling the application of quality processes, guidelines, standards and targets at all stages of the product life cycle.
Control product quality in accordance with requirements, standards and quality norms.
Monitor, evaluate, participate in the investigation of the cause of errors and incidents to find out the relationship, deficiencies in the quality assurance/control and testing activities, thereby drawing lessons from building a library of lessons learned, improving processes/instructions/quality indicators; applied in training and quality control
Apply best Quality Control practices, methods and tools.
Test standard, practices, and techniques for all kind of test (Functional and non-functional)
Administer/manage test environments and user access.
Test strategy, test design, test plan, test scenario/case, test report
Increase automation test ratio
Participate in the development/improvement of quality processes, guidelines, standards and indicators

Key Accountabilities (2)
Risk management and compliance

Define solution and metric to monitor, report and audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service.
Monitor, report và audit shortcomings/ missing/ gap/ not compliant in the IT process/ procedures or IT activity could risk or impact quality of product/service
Manage bugs according to software testing process. Coordinate with related departments to fix/re-test errors.
Monitor post go-live issues and compare with test result to prevent risk of un-cover test or low performance.
Perform work in accordance with policies, regulations, processes, guidelines, designs and service quality commitments (SLAs); Use and update the standard set of Test Case Library (Master Test Case Library)
Deploy and maximize testing tools and management tools; Automate the testing process to increase test productivity and efficiency.

Key Accountabilities (3)
PEOPLE MANAGEMENT

Oversee human resources planning and execution (headcount & costs) of their function/ sub- function
Attract, onboard and retain the right talents for a high- performing team
Establish and communicate sub- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line
Manage sub- function/ function performance & provide feedback regularly (following the annual performance management cycle)
Define team's capability requirements and enable team member's professional and personal development through capability assessment, training, coaching & feedback, mentoring, etc.
Motivate and recognize team members contributions towards the team's shared goals
Responsible for developing talents within the function/ sub- function
Act as a role model and promote corporate culture at function/ sub- function level
Understand & communicate relevant HR offerings to team members.
Manage relationships with business and technology stakeholders across divisions, units, and external partners to align quality priorities, resolve conflicts, and secure buy-in for QE initiatives.
Plan and manage project resources (budget, headcount, timeline) across concurrent QE initiatives, balancing competing priorities and escalating risks proactively.

TECHNOLOGY LEADERSHIP & INNOVATION EVANGELISM

Act as the internal technology evangelist for Quality Engineering, driving awareness and adoption of GenAI, Agentic Workflow, and data-driven approaches across the QE function and with cross-functional stakeholders.
Personally prototype and validate emerging technologies (e.g., GenAI-assisted testing, agentic automation, data/analytics tooling) before proposing them for team-wide adoption.
Provide deep, hands-on technical review of the team's code, test automation frameworks, and architecture decisions — going beyond process sign-off to substantive technical critique.
Maintain current, working knowledge of the technology landscape relevant to QE (programming languages, testing frameworks, AI/ML tooling, data platforms) through continuous hands-on practice.
Represent QE's technology point of view in architecture and solution discussions with Engineering, Data, and other technology functions

Success Profile - Qualification and Experiences
Qualifications

University graduate or higher majoring in information technology, computing, telecommunications, finance or banking
Foreign language: English/ according to TCB's regulations in each period

Work Experience

8 -10 years of experience in managing a team that conducts software testing assessments in financial/services/telecommunications organizations. The experience includes the following aspects:
Strong professional knowledge of technology systems in the bank.
Having solid testing professional knowledge as ISTQB (International Testing Certificate is preferred) or equivalent knowleadge and experience.
Knowledge of at least 1 programming language and SQL Server database.
Having understanding, knowledge in working with quality standards such as TCVN, ISO, Lean Six Sigma,...
Experience in information technology and banking
Experience in software testing
Demonstrated track record of managing multiple stakeholders (business, technology, external vendors) and resolving competing priorities in a complex organization
Experience planning and managing project resources (budget, headcount, timeline) across concurrent initiatives
Demonstrated experience personally building, prototyping, or deploying at least one GenAI-based or agentic workflow solution in a professional context (e.g., an AI-assisted testing tool, automation agent, or data pipeline)
Hands-on proficiency with at least one programming language and willingness to remain technically current, evidenced by ongoing personal contribution to code, tooling, or technical review (not solely delegated)