Director, AP Spare Parts Center (APAC)

POSITION SPECIFICATION

• Provide leadership for Spare Parts Center operations across Southeast Asia and Australia, with full accountability for service performance, financial results, and operational excellence.
• Lead the transformation of regional Parts Centers into a more centralized and efficient operating model, supporting Service Operating Units across SEA and Australia.
• Design and implement standardized organizational structures, processes, and systems to optimize service delivery, operational efficiency, and customer satisfaction.
• Execute the long‑term APAC Parts Center strategy, ensuring full alignment of SEA and Australia Parts Center operations with overall APAC objectives and governance.
• Lead end‑to‑end spare parts operations, including parts sales, technical support, materials management, warehousing, and logistics.
• Actively contribute as a member of the APAC Parts Center leadership team, providing strong leadership, direction, and value creation across the region.
• Own P&L responsibility for SEA and Australia Parts Centers, delivering annual service contribution in line with approved business targets.
• Lead, develop, and grow the SEA and Australia Parts Center organizations across multiple locations, building leadership capability and a performance‑driven culture.
• Manage existing business segments while identifying and developing new, sustainable growth opportunities within the parts and service ecosystem.

PRINCIPAL WORKING RELATIONSHIPS

• Works closely with cross‑functional stakeholders across SEA and Australia, including but not limited to Service Operating Units, HR, Administration, Engineering, Manufacturing, Quality, and Finance

TEAM SIZE

• Approximately 20 employees, including warehouse operations.

QUALIFICATION REQUIREMENTS

Education

• Bachelor's degree required; advanced degree preferred.

Experience:

• Minimum 15 years of experience in Manufacturing, Supply Chain, Parts, or Service operations, preferably within industrial or engineered product environments
• Proven experience managing multi‑site or multi‑country operations, ideally in a regional or global context
• Strong financial acumen; experience in P&L management and financial analysis is a strong advantage
• Demonstrated people leadership experience, including managing and developing geographically dispersed teams.

Language

• Fluent in English (written and spoken)

KEY COMPETENCIES

• Strong communication and negotiation skills
• Proven stakeholder management and influencing capability
• Team mentoring and coaching mindset
• Performance‑driven and results‑oriented
• Strong analytical and logical thinking
• Sound judgment and mindful decision‑making
• Resilience, perseverance, and ability to perform under pressure