Director, Agency Recruitment

Job Purpose

The Director, Agency Recruitment is responsible for leading recruitment strategy and talent acquisition initiatives across the Agency channel, supporting the Head of Agency in building a scalable, productive, and high-quality sales force. The role focuses on agency expansion, recruitment effectiveness, employer branding, candidate experience, and AI-enabled recruitment capabilities. Through data-driven planning, strategic partnerships, and innovative sourcing approaches, the role contributes to sustainable agency growth and strengthens the company's competitive position in attracting and retaining top agency talent.

Key Accountabilities

1. Agency Recruitment Strategy & Workforce Growth

- Support the Head of Agency in translating agency growth objectives into recruitment strategies, workforce plans, and execution roadmaps.

- Develop and implement recruitment initiatives to expand agency manpower while improving candidate quality and productivity potential.

- Analyze recruitment performance, market trends, competitor activities, and talent supply to identify opportunities and challenges.

- Develop business cases and action plans to improve recruitment effectiveness, candidate conversion, and agency expansion.

- Establish recruitment targets, productivity metrics, and monitoring mechanisms to ensure achievement of business objectives.

- Provide strategic recommendations on talent acquisition priorities and recruitment channel optimization.

2. Recruitment Excellence, Employer Branding & Digital Enablement

- Drive initiatives to enhance candidate experience throughout the recruitment and onboarding journey.

- Partner with Marketing, Training, Operations, Technology, and Agency Sales teams to deliver recruitment campaigns and growth initiatives.

- Strengthen employer branding and recruitment marketing activities to improve awareness and attract high-quality candidates.

- Accelerate the adoption of digital tools, AI-enabled recruitment solutions, and data analytics to improve sourcing efficiency and decision making.

- Monitor recruitment funnel performance and implement improvements to increase recruitment productivity and effectiveness.

- Promote innovation and continuous improvement in recruitment processes and candidate engagement practices.

3. Stakeholder Management & People Leadership

- Act as a key partner to the Head of Agency in driving recruitment priorities across the Agency channel.

- Build strong relationships with internal stakeholders and external recruitment partners to support agency growth objectives.

- Establish governance, reporting, and performance management mechanisms for recruitment activities.

- Lead, develop, and retain a high-performing recruitment team with strong sourcing, assessment, and business partnering capabilities.

- Foster a culture of collaboration, accountability, innovation, and customer-centricity while ensuring compliance with regulatory and governance requirements.

Qualifications and Work Experience

Bachelor's degree or higher in Business Administration, Human Resources, Finance, Insurance, Marketing, Economics, or related fields.

Minimum 15 years of experience in agency recruitment, talent acquisition, agency distribution, sales management, or related fields within insurance or financial services.

At least 3-5 years of leadership experience with proven success in recruitment strategy development, workforce expansion, and performance management.

Strong understanding of agency recruitment models, advisor lifecycle management, employer branding, and digital recruitment solutions; experience with data-driven recruitment and AI-enabled capabilities is preferred.