Digital Customer Experience Advisor

Job description

- Support customers across channels (phone, live chat, social media, in person), while introducing TCBS's wide range of financial products and services as part of the overall service experience. Note: Comprehensive training on TCBS's core products and platforms will be provided.

- Enhance customer experience by analyzing behavior, researching pain points, and working cross-functionally to improve the end-to-end journey.

- Propose and implement tech-enabled solutions using data, AI, and automation to streamline customer flows and elevate the overall experience.

- Develop and manage customer engagement programs and campaigns (e.g., loyalty, minigames).

- Build and maintain self-service resources: videos, infographics, chatbot scripts, etc.

- Generate reports and dashboards using Power BI.

Job requirements

- University degree or above at top 1 Vietnam University (foreign trade, banking, economics).

- IT savvy (Python, Power BI, Data Analyst...), design motion graphics, infographic, create video.

- Ielts above 6.0.

- Patience and problem-solving ability.

- Customer-oriented attitude.

- Outstanding communication skills.