Position SummaryWe are seeking an experienced Technical Engineer to take ownership of our digital banking platform built on Temenos (Core Banking / Digital Banking suite). The successful candidate will quickly understand and manage the current system, then maintain, operate, optimize, and customize it to support ongoing business growth. This is a hands-on role covering system operations, technical support, troubleshooting, and development/customization on the Temenos platform.
Key Responsibilities1. System Understanding & Knowledge Transfer- Study and document the current Temenos implementation (architecture, configurations, customizations, integrations, and operational procedures).
- Work with the incumbent team/vendor to complete a structured handover within an agreed timeline.
- Build and maintain up-to-date technical documentation, runbooks, and knowledge base.
2. System Operation & Maintenance- Operate and monitor the Temenos core/digital banking system to ensure high availability, performance, and stability (including Close of Business / End-of-Day batch processing).
- Perform routine health checks, capacity monitoring, housekeeping, backup verification, and patch/upgrade planning.
- Manage environments (Production, UAT, SIT, DR) and support DR drills and failover testing.
- Ensure compliance with security policies, audit requirements, and banking regulations.
3. Technical Support & Incident Management- Provide L2/L3 technical support for the Temenos platform and its integrations.
- Investigate, troubleshoot, and resolve incidents and problems; perform root cause analysis and implement permanent fixes.
- Coordinate with Temenos vendor support (raising and following up service requests/tickets) and third-party partners.
- Meet defined SLAs for incident response and resolution; participate in on-call rotation if required.
4. Development & Customization- Design, develop, test, and deploy customizations and enhancements on the Temenos platform (e.g., local developments, APIs, screens, enquiries, versions, workflows).
- Develop and maintain integrations between Temenos and surrounding systems (payment gateways, card systems, e-KYC, mobile/internet banking, reporting/data warehouse, national payment networks).
- Support new product parameterization and configuration (deposits, loans, payments, fees, interest, limits, etc.).
- Follow change management, release management, and code review processes.
5. Optimization & Continuous Improvement- Analyze system performance and tune batch jobs, queries, and interfaces to reduce processing time and improve user experience.
- Propose and implement improvements in automation, monitoring, and DevOps practices (CI/CD, automated testing, log aggregation, alerting).
- Evaluate new Temenos releases/features and plan upgrades or adoption where beneficial.
Required Qualifications & Experience- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of hands-on experience with Temenos products, such as:
- Temenos Transact / T24 (core banking)
- Temenos Infinity / Digital Banking (front-end channels)
- Temenos Payments Hub (TPH) – advantageous
- Solid knowledge of Temenos technical stack, for example:
- TAFJ / TAFC runtime, jBASE or relational DB deployment
- InfoBasic / jBC programming for local developments
- Temenos Design Studio / Workbench, versions, enquiries, routines, templates
- Integration Framework: IRIS / Temenos APIs (REST/JSON), OFS, TWS, IF events, MQ/JMS
- Experience with core banking operations: COB/EOD processing, batch monitoring and recovery, data lifecycle management.
- Strong skills in at least one of: Java, JavaScript, SQL, shell scripting (Linux/Unix).
- Database experience: Oracle, MS SQL Server, or PostgreSQL (queries, tuning, troubleshooting).
- Experience working in banking or financial services, understanding of banking products and processes (accounts, deposits, lending, payments).
- Experience with application servers (WebSphere, WebLogic, JBoss/WildFly, or Tomcat) and Linux system administration basics.
Preferred / Nice-to-Have- Temenos certification (e.g., Temenos Certified Professional in Transact or Infinity).
- Experience taking over/inheriting an existing core banking system from a vendor or previous team.
- Experience with Temenos upgrades or migration projects.
- Knowledge of API management, microservices, containers (Docker/Kubernetes), and cloud (AWS/Azure).
- Familiarity with monitoring tools (Grafana, Prometheus, ELK, Dynatrace, AppDynamics).
- Understanding of security standards in banking (PCI DSS, ISO 27001) and local banking regulations.
- Experience with ISO 8583 / ISO 20022 message formats, SWIFT, or national payment switch integration.
- Good English communication skills (reading technical documentation, working with vendor support).
Soft Skills- Strong analytical and problem-solving mindset; able to learn an existing complex system quickly.
- Self-driven and accountable — capable of owning the platform end-to-end.
- Good documentation habits and clear communication with both technical and business stakeholders.
- Ability to stay calm and methodical under pressure (production incidents, EOD failures).
- Team player who can also coordinate with external vendors and partners.
