Desktop Support Engineer

Company Description

REXTECH, headquartered in Australia, is a global leader in managed IT solutions, including Applications, Business Process Outsourcing, and IT Infrastructure services. With strategically located service desks offering 24/7 multilingual support, we follow ISO and ITIL 4 standards to deliver excellent service and minimize risks. REXTECH provides a comprehensive range of services such as network and IT support, modern workspace solutions, and hardware lifecycle management. Serving clients across over 10 countries, including Japan, Singapore, the United Kingdom, and Canada, we are committed to optimizing efficiency and safeguarding resources. At REXTECH, we take pride in delivering tailored IT solutions, enabling businesses to achieve elite service standards.

Role Description

Looking for Desktop Support Engineer for Trang Bom District, Vietnam location. Interested candidates can send their updated resume to divya@rextechnologies.com.au

Job Requirements

Essential Skills:

Strongexperience as Desktop support engineer

Strongexperience in supporting executive level users

Network trouble shooting skills

VIP Support skills

MAC & Windows support

Effective communication in English & local language are mandatory

Good knowledge on ticketing and monitoring tools

• Engineer must be able to communicate in both Vietnamese and English(written and verbal).

Nice to Have Skills.

SCCM

Acquaintance with Intune

Qualifications:

A+ certification or equivalent knowledge

Hardware / OEM warranty certifications

MAC certification

Familiarity with ITIL processes