WE'RE HIRING AS AN END USER SUPPORT TECHNICIAN AT HO CHI MINH CITY!
Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive and customer-focused End User Support Technician to deliver high-quality deskside and on-site IT support. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day.
- Client in 190+ countries
- 6000+ Engineers
- 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
Location: AB tower, 76 Le Lai street, Ben Thanh ward, Ho Chi Minh city
What You'll Do:
- Provide technical support for Windows operating systems, including issue resolution and full PC rebuilds using client-specific documentation
- Support Microsoft Office products, antivirus software, and desktop services to resolve software application issues
- Utilize provided knowledge articles to troubleshoot and resolve client-specific application problems
- Diagnose and resolve hardware issues, including swapping out components, upgrading parts, and reading error codes on devices
- Use diagnostic devices and software to trace and resolve faults
- Assist support staff from other service-providers as needed
- Manage inventory flow, including tracking new and returned goods, overseeing stock levels, and maintaining detailed records
- Apply common inventory management techniques and provide daily, weekly, and monthly reporting on IT stock
- Handle multiple tasks, adjust priorities within deadlines, and work both independently and collaboratively
- Participate in staggered shifts as required, and perform other duties as assigned
What You Need:
- Working technical knowledge of Windows operating systems and Microsoft Office products
- Familiarity with antivirus products and desktop services
- Ability to apply intermediate-level subject matter knowledge to solve a variety of common IT issues
- Strong verbal and written communication skills in English, with conversational ability in the local language (Vietnamese)
- Excellent customer-facing soft skills and a distinctive service-oriented mindset
- Close attention to detail and the ability to work independently as well as part of a team on multiple projects
- Strong organizational skills for inventory management and record-keeping
- Experience with diagnostic tools and hardware troubleshooting
- Ability to exercise independent judgment within defined practices and procedures
- Capability to evaluate unique circumstances and make technical and procedural recommendations
- Willingness to work staggered shifts and adapt to business needs
Why Join Us
At Excis, your work matters. You'll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis in Ho Chi Minh City and be at the forefront of IT support excellence!
