Position
The Deputy Store Manager plays a crucial role in assisting the Store Manager in defining the business strategy, vision, and roadmap to achieve commercial targets and enhance the brand's image and reputation. This role is pivotal in leading the team on a day-to-day basis, driving sales, profitability, and client satisfaction, while also ensuring the maintenance of a well-organized store environment and fostering a cohesive team dynamic. Depending on the requirements from time to time, the Deputy Store Manager's focus can vary to include clienteling, team development, product category, or operations.
Job responsibilities
Business Development
- Supports the Store Manager in developing and implementing store-specific strategies aligned with overarching vision and business objectives.
- Contributes to the analysis and the elaboration of sales figures, KPIs and objectives.
- Supports the execution of action plans based on market calendar.
- Supports the execution of Store merchandising guidelines.
- Be aware of the competitive landscape and market trends.
- Develop relationships with other Store Managers to optimize business opportunities and Client experience.
- Help implement clienteling strategies to gather and utilize client feedback effectively, driving continuous improvement and enhancing client satisfaction, as well as establishing long-term relationships to build clients loyalty.
- Ensure the highest level of client experience is consistently provided, creating a memorable and personalized experience for every client.
Store Operations And Management Support
- Assist the Store Manager in overseeing day-to-day operations, ensuring smooth Floor Management and efficient functioning of the store.
- Support the implementation and enforcement of company policies and procedures to maintain a consistent brand experience across all locations.
- Help maintain a well-organized, clean, and visually appealing store environment to attract and retain clients.
Team Management And Development
- Collaborate with the Store Manager in building, leading, and developing a high-performing store team.
- Provide support in coaching, training, and performance management to enhance team members growth and success within the store.
- Is actively present on the floor, has the responsibility to develop store team to ensure they deliver the operational activities.
Sales And Profitability
- Work closely with the Store Manager to drive sales performance and profitability by achieving store sales targets and optimizing store layout.
- Assist in monitoring and controlling store expenses to ensure adherence to the budget and maximize profitability.
Store Manager Absence Coverage
- Act as the primary point of contact and assume responsibility for store operations in the absence of the Store Manager, ensuring continuity and seamless management.
Other duties as required by the job scope or required by superiors at all levels.
Profile
- At least 5-8 years of experience in Store/ Retail Operations & Management, with at least 3 years in relevant role.
- Proven Track Record in Store Management and Business Development, with significant success in managing retail business, expanding and developing client base.
- Knowledge of Luxury business
- Selling skills
- Store procedures and process
- CRM techniques and tools
- Store operation applications
- Negotiation
- Business acumen
- Decision making
- Drive for results
- Motivating others
- Role competencies
- High sense of integrity
Additional information
- Hard skills: Coaching, Conflict Resolution, Customer Relationship Development, Financial Management, Inventory Management, Operational Planning, People Development, Priority Management, Product Knowledge, Retail Management, Sales Management, Team Management, Visual Merchandising.
- Soft skills: Adaptability, Caring Leadership, Client Obsessed, Exemplarity, Growth Mindset, Impact Driven, Influence, Interpersonal Savviness.
