Deputy Sale Administration Manager

JOB DESCRIPTION

Position: Deputy Sale Administration Manager

Location 1: Fl.17, Vietcombank Tower, No. 5 Me Linh Square, Sai Gon Ward, HCM

Department: CSC and MEP

Working Schedule: Monday – Friday

About the company:

Chicilon Media (Thien Hy Long Vietnam Information Technology & Communication JSC), established in 2006, is a leading Digital Out-of-Home (DOOH) media company in Vietnam. Headquartered in Ho Chi Minh City with branches in Hanoi and Da Nang, Chicilon provides innovative advertising solutions through its nationwide network of digital elevator screens and supermarket media channels.

With nearly 20 years of development, Chicilon operates over 3,000 buildings and reaches more than 40 million urban consumers daily, delivering high-impact, multi-touchpoint communication for over 700 local and international brands. The company is a member of the Mobile Marketing Association (MMA) and the World Out of Home Organization (WOO), reinforcing its position as a key player in Vietnam's media landscape.

I. KEY RESPONSIBILITIES

1. Team Management & Coordination

* Assist the Department Manager in formulating management plans, operational directions, and strategies for the Sales Admin team.

* Supervise and control work quality across the team, ensuring full compliance with company procedures and policies.

* Direct staff training, capability development, professional guidance, and team building.

2. Contract & Customer Operations Management

* Review, verify, and approve critical business files, contracts, and supporting documents.

* Oversee contract execution progress, acceptance testing, and contract liquidations at the department level; ensure billing, payment processing, and document workflows are accurate and timely.

* Optimize customer service workflows and promptly resolve operational issues.

3. Business Data Analysis & Management

* Compile and analyze business sales data; generate periodic management reports for Executive Leadership.

* Calculate sales commissions accurately; establish, monitor, and evaluate employee KPI performance.

* Assess operational risks and proactively propose system administration improvements and risk control measures.

4. Strategic Reporting & Cross-Functional Coordination

* Independently draft reports, regulations, policies, and meeting minutes in Chinese.

* Report directly to the Department Manager and collaborate closely with COO

* Act as a communications bridge between the Manager and team members, ensuring directives are conveyed accurately.

* Independently organize and lead cross-functional coordination to drive project implementation.

II. JOB REQUIREMENTS

1. Education & Experience

* Bachelor's degree or higher in Business Administration, Economics, Foreign Languages, or related fields.

* 5 years of experience in Sales Operations, Sales Support, Business Operations, or related management roles.

* Deep understanding of business operations, customer management, contract lifecycle management, sales commission calculations, and KPI performance evaluation.

2. Language Proficiency

* Chinese: Proficient in listening, speaking, reading, and writing (equivalent to HSK 5 or above). Ability to use Chinese as a daily working language for drafting emails, official documents, reports, regulations, and meeting minutes, as well as conducting business communication and reporting to Chinese management.

* Note: Candidates with equivalent proficiency in English will also be considered.

3. Technical & System Skills

* Proficient in Microsoft Office, particularly Advanced Excel for data processing and business analysis.

* Hands-on experience with and solid understanding of enterprise systems such as ERP, CRM, and OA.

* Strong data analytical skills, logical thinking, and high awareness of operational risk controls.