Deputy Head of Sales, Sedona Suites HCMC

JOB DESCRIPTION

• Develop and implement strategies to maximize the Long Stay business for the hotel.
• Responsible for matters pertaining to Long Stay guests establish good rapport with them to ensure high levels of guest satisfaction.
• Leading the Sales team to implement and develop sales plans and goals for the team in order to achieve and exceed the given target by the management.
• Develop a plan to expand the new target market and acquisition new accounts for the hotel.
• Represent the hotel at key networking & industrial events in town to increase brand image & awareness.
• Ensure compliance with company policies, rules and regulations provide guidance and assistance to the Sales Team on how to comply with the policies whenever necessary.
• Support the Sales Team to handle demanding clients, difficult cases, complicated contracts, and complaints.
• Assist DOSM in the annual budget and the preparation for the annual Reserved Rates Proposal.
• Assist in matters pertaining to Company Audit.
• Prepare periodic sales reports as required by DOSM and the management.
• Obtain weekly and monthly competitors performance and keep a close eye on competitors activities such as special promotions/service, refurbishment, new hotel opening, etc and keep the management posted in a timely manner for any necessary reaction.
• Stay alert to the hotel industry trend, market situation and economic factors impacting the industry.
• Develop rates strategies through review of competitive data, demand analysis and mix management.
• Ability to effectively listen, communicate and perform diplomacy with internal and external customers and staff in all situations.
• Fulfill duties/ad hoc projects as assigned by the Head of S&M.

JOB REQUIREMENTS

• Bachelor's degree in hotel industry or relevant qualification
• Minimum 5 years sales experience in hotel/ serviced apartment industry
• Good leadership skill set
• Requires advanced knowledge of the principles and practices within the sales/ marketing/ hospitality profession
• Good command in both speaking and writing in English
• Excellent interpersonal and communication skills
• Good presentation and public speaking skills

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