Key Responsibilities
1. Project Management
- Lead end-to-end delivery of digital projects (CRM, ERP, Customer Portal, e-Contract, Mobile App, etc.).
- Develop and manage project plans, timelines, resources, and budgets.
- Coordinate cross-functional teams and external vendors to ensure smooth execution.
- Identify and manage risks, dependencies, and issues.
- Provide regular project updates and dashboards to stakeholders.
2. Business Analysis
- Engage departments to understand business needs, pain points, and process gaps.
- Translate business needs into clear functional and technical requirements.
- Facilitate workshops, interviews, and process walkthroughs to gather input.
- Develop business requirement documents, user stories, and process maps.
- Validate solutions through UAT and user feedback.
3. Stakeholder Engagement & Change Support
- Act as the bridge between business users and technical teams.
- Align expectations, scope, and timelines with all stakeholders.
- Coordinate training, communication, and post-implementation support.
- Support internal adoption and change management activities.
4. Governance & Documentation
- Ensure project documentation is maintained and accessible.
- Support DDU governance processes and project review mechanisms.
Qualifications
- Bachelor's degree in Business, IT, or a related field (Master's degree is a plus).
- At least 5 years of experience in project management, business analysis, or digital transformation.
- Experience working with cross-functional teams and external vendors.
- Prior experience in CRM, ERP, or enterprise application projects is preferred.
Competencies Required
- Strong project planning, coordination, and delivery capabilities.
- Excellent business analysis skills (requirement gathering, documentation, process mapping).
- Comfortable working with both business users and technical teams.
- Strong communication, presentation, and stakeholder management skills.
- Familiarity with project management tools (Trello, Asana, Jira, etc.).
- Understanding of Agile, Waterfall, or hybrid methodologies.
Skills & Abilities
- Proactive, organized, and outcome-driven.
- High ownership and strong follow-through.
- Strong collaboration and interpersonal skills.
- Ability to manage ambiguity and balance competing priorities
