Demand Planning Supervisor (Non-food)

1. Demand Forecasting & Planning

Develop and maintain demand forecasting models using historical sales data, market trends, promotions, and seasonality

• Lead monthly forecasting cycles and contribute to S&OP (Sales & Operations Planning) processes.
• Monitor forecast accuracy and proactively take corrective actions in case of deviations.
• Provide forecasting input to support category planning, promotions, and new launches.

2. Centralized Ordering & Replenishment

• Execute centralized ordering according to approved replenishment plans, tailored to each store's profile and sales pattern.
• Monitor top SKUs and stock status to adjust order quantities and minimize Out-of-Stock (OOS) risks.
• Manage promotional stock efficiently, coordinating closely with Merchandising and VM and stores.
• Handle exceptional purchase orders and resolve system issues, parameter mismatches, or abnormal order flows.

3. Inventory Monitoring & Supplier Follow-up

• Track and analyze key inventory KPIs: DOH, service level, detention rate, negative stock, slow-moving stock.
• Liaise with suppliers to resolve delivery issues such as incorrect quantities, missed shipments, or invoice issues.
• Follow up on stock aging and define action plans to reduce slow-moving or excess inventory.
• Support inventory optimization initiatives to balance availability and cost efficiency.

4. Cross-functional Coordination

• Align closely with Merchandising, Commercial, and Store Operations teams on replenishment strategy and execution.
• Coordinate stock flow with other teams to ensure timely and complete deliveries to stores.
• Act as the key point of contact for Category Heads and store on availability and stock-related issues.
• Identify opportunities to improve processes, automation, and data accuracy within demand planning and replenishment.

Qualification & experience:

• Bachelor's degree in Supply Chain, Business, or related fields.
• Experience: 3 years in Demand Planning / Supply Chain roles, preferably in Retail or Non food business.

Functional skill:

• Demand planning & replenishment control
• Inventory management
• Data analysis & forecasting

Other skills:

• Communication and coordination
• Problem-solving
• Time management
• Attitude: Proactive, detail-oriented, flexible, able to work under pressure

• Competitive salary (negotiable), KPI bonuses, and annual salary review according to company policy
• Full insurance coverage as per Vietnamese law from the first month
• Health care package for you and your family
• 15 days annual leave, plus shopping vouchers and gifts on holidays and Tet
• Training and guidance in retail operations
• Opportunity to work in one of the hottest retail groups in Vietnam
• Company-provided laptop and support for parking