Data Support Engineer

1-3 Years

Posted an hour ago
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Job Description

In accordance with the applicable laws and regulations on personal data protection, including the Law on Personal Data Protection and its implementing regulations, Home Credit Vietnam Finance Company Limited (Home Credit) collects and processes candidates personal data for recruitment purposes and other related purposes in accordance with the Agreement, Notice and Acceptance for Personal Data Processing.

By submitting your application to Home Credit through Linkedin, you acknowledge that you have read, understood and agreed to the contents of the Agreement, Notice and Acceptance for Personal Data Processing available at the following link: AGREEMENT, NOTICE, ACCEPTANCE FOR PERSONAL DATA PROCESSING, and consent to Home Credit collecting and processing your personal data in accordance with applicable laws and regulations

KEY RESPONSIBILITIES:

Be the First Line of Defense

Quickly identify and resolve application malfunctions
Escalate severe issues to upper-level support when necessary

Proactively Address Issues and User Requests

Monitor and process queue of incoming incidents/requests, classify the issue/task and fix/implement it with known resolution steps or engage upper-level support team (data engineers, infrastructure)

Support and Monitor Data Flows

Follow and enrich thresholds on metrics of monitored data flows and platforms, act on received alerts via MS Teams, SMS or E-mail
Detect and resolve potential problems before they impact users or even customers
Apply and test configuration-only changes

Assist, Empower and Engage Users

Document and share knowledge of business processes supported by data products and data platforms, common problems and solutions, user guide
Enter and maintain metadata and relevant user-level documentation of flows, data and platforms
Interact with platform users about their requests and guide them to self-service or help them solve their technical issues; announce and orchestrate tracking of outages, upgrades, trainings or migrations

Contribute to Continuous Improvement

Communicate with platform or data product users on technical and non-technical matters and perform continuous process improvement to all support and maintenance activities.
Study operation guides of the existing data platforms and provide feedback to Infrastructure, Data Engineer and Oracle Developer roles to improve user experience
Automate repeating tasks using available tools

KEY REQUIREMENTS:

Bachelor degree in IT major is preferred
Experience in IT software support (1st/2nd level)
Able to do troubleshooting, analyze logs and monitoring metrics, find and describe root cause and identify team to contact
Proficient in SQL language (DQL, DDL, DML, DCL, TCL)
Communicate in structured way and support other IT teams to resolve incidents and service requests on data platforms
Understand IT systems documentation, data flow diagrams, integration diagrams and related terminology (UML, BPMN)
Understand major data platforms concepts – DWH, Data Lake, Data Governance, Data Catalogue, Streaming, Batch
Able to use and guide user/data analyst using tools like Oracle Database (PL/SQL), PowerBI, Python, Confluent Kafka, Apache Spark, Apache Airflow, Cloudera Hadoop, Impala/Hive, Delta Lake, Informatica
Proficient in using documentation (Markdown, Power Designer/Enterprise Architect, Miro, Office 365) and communication tools (MS Teams)
Proficient user of support ticket/service desk tools (JIRA SD)
Fluent in English (speaking and writing)

COMPENSATION & BENEFITS