Data & Content Moderation Lead is responsible for guiding and developing the moderation team, ensuring adherence to policies, and maintaining high-quality content standards.
Responsibilities:
- Supervise team members and be able to arrange or cover member's working shifts if necessary.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle clients complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Meet personal/team's targets
- Keep records of issues/problem for further investigation
- Follow communication procedures, guidelines, and policies
- Work with managers about clients feedback
Job Requirements:
- Good command of English (Especially in Reading and Writing)
- Have at least 1 year of experience in customer support, service analysis or content moderation.
- Proficient skills with MS Office and Google Drive.
- Able to join our training session.
- Ability to work on public holidays.
- Having good communication skills is an advantage.
- Able to work on shifts, weekends, and public holidays.
Benefits:
1. Salary and Benefits
- Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
- Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
- Annual health check ;
- Fantastic internal events;
- Paid leave (12 days/year).
2. Working Environment
- We work 40 hours per week;
- International, fun and professional working environment;
- Modern hardware provided by the company (laptop, monitor, etc.);
- Free drinks (coffee, tea, etc.);
- Training and career development opportunities.
Working time:
- 5 days per week amounting to 40 hours, arranged by the company.
- Able to work during Vietnamese Public Holidays as requested (New Year, Lunar New Year, Independence Day, etc.)
