POSTED AT 16/07/2026 10:39:49
Data Analyst (Customer Experience)
Department
Customer Experience Department
Location
Hanoi
Employment type
Full-time
Work experience
Expert, Senior, Specialist
End date
Application until 31/12/2026
Non-tech
Overview
Viettel Cyber Security (VCS) is a leading cybersecurity company specializing in protecting digital infrastructure globally through in-depth research and analysis of security solutions. With 100% self-developed technology, VCS provides an advanced cybersecurity solution ecosystem, protecting governments, financial institutions, large enterprises, and SMEs from increasingly sophisticated threats in the digital age.
VCS has received international recognition, including the Pwn2Own Championship 2023 & 2024, consistently ranking in the Top 5 globally, discovering over 400 zero-day vulnerabilities, and numerous prestigious awards, most notably the Gold Award – Best Cybersecurity Company in Asia.
Responsibilities
The Customer Experience Department is seeking a Data Analyst with data management, analytical, and business-oriented thinking to build and leverage data systems for customer experience management. This position acts as a bridge between data and business operations, transforming data from various disparate sources into valuable dashboards, reports, and insights.
Job Description
- Manage data sources owned by the Customer Experience Department (experience survey system, customer behavior analysis system, customer feedback management system, product/service quality management system, etc.) and other related data sources (Customer Relationship Management (CRM) system, Enterprise Project Management (EPM) system, etc.) to support cross-analysis, ensuring data is complete, accurate, consistent, and meets analytical needs.
- Participate in building and standardizing the Data Dictionary, KPI Definition, and data management rules; collaborate with relevant departments to check, verify, and improve data quality. Design, build, and maintain Power BI dashboards that meet acceptance criteria including: accurately reflecting business processes, KPIs, and analytical logic; based on verified and validated data; supporting users in extracting insights, making effective decisions, and being scalable to meet new analytical, KPI, or product/service needs.
- Analyze customer data and behavior at each touchpoint on the Customer Journey; identify pain points, root causes, and propose data-driven solutions to improve customer experience and business performance.
- Receive and clarify analysis requests from departments; perform in-depth analyses and present reports to support management and decision-making.
Qualifications
Requirements:
- At least 3 years of experience as a Data Analyst/Business Intelligence/Customer Experience position.
- Preference will be given to candidates with experience in the B2B Technology – Software, SaaS, Banking, or Cyber Security sectors.
- Basic knowledge of SQL, Data Models, Data Warehouses, and data organization principles.
- Understanding of Customer Journey, Customer Experience, and metrics such as NPS, CSAT, CES, Churn, Retention, etc.
- Knowledge of data analysis methodologies such as Trend Analysis, Segmentation, Funnel Analysis, Root Cause Analysis, and the ability to transform data into insights for decision-making.
- Understanding of data and operational processes in a B2B environment.
- Proficient in Power BI or equivalent Business Intelligence tools.
- Ability to read and understand data models and collaborate with the IT team to resolve data-related issues.
- Skills in data analysis, data visualization, and dashboard building.
- Strong communication skills, ability to gather requirements and work effectively with stakeholders.
- Logical thinking, proactive, meticulous, and data-driven problem-solving skills.
- Bachelor's degree in IT, Economics, Finance, Communications – Marketing, or related fields.
Benefits & perks
- Competitive annual total income package offers
- Regular salary review every March
- Premium health and personal accident insurance
- Annual periodic health check-ups
- Special support program for female employees during maternity leave.
- Awards recognize outstanding capabilities and timely contributions.
- 100% sponsorship for advanced international professional certifications for each position (if luck isn't on your side, don't worry, VCS will support 50% of the exam costs), and exceptional rewards for employees who achieve international professional certifications.
- Continuous investment in the latest and most up-to-date learning materials on the market in the field of information security from leading global suppliers and reputable institutions.
- 100% of employees are provided with Elearning accounts from Udemy – learn anytime, anywhere.
- Free participation in professional knowledge sharing programs and seminars from leading speakers in the country and internationally.
- Opportunity to work with diverse domestic and international clients.
- Work in a Class A office – Landmark 72 building with a green space complex and dedicated areas for gym and entertainment (billiards, PES, café, reading).
- Relax for 30 minutes each day with Happy Hours (4 PM – 4:30 PM).
- Sports activities: Swimming, Pickleball, Billiards, Poker, PES, etc.
- Twelve (12) days of annual leave according to the Labor Law, three (3) vacation days and one (1) traditional holiday on December 22nd of Viettel.
- Personal birthday celebrations: gifts and birthday cakes provided by the company.
- Participation in company events: quarterly team-building activities, monthly birthday celebrations, year-end parties, company retreats, holidays such as March 8th and October 20th (female employees get half a day off), the group's anniversary on June 1st, etc.
- Showing care and concern for employees parents and children on special occasions.
APPLICATION FORM
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In accordance with the provisions of the Law on Protection of Personal Data No. 91/2025/QH15 dated June 26, 2025, by checking the boxes below, the Candidate confirms that they have read, understood, and agree to allow Viettel Cyber Security One Member Limited Liability Company (VCS) to process their personal data for each specific purpose stated below. If the Candidate does not agree, we regret that we cannot process the application. The Candidate may withdraw their consent at any time through Customer Service channels, including the hotline +84 382 360 360 or email [Confidential Information].
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