a. About The Role
We are seeking an experienced and results-driven Customs Clearance Manager (Implant at Customer site) to lead our on-site implant team supporting a global leader in electrical distribution, industrial automation, and energy management solutions. This strategic position is based at the client's office and requires managing a team of 4-5 members while serving as the primary liaison between internal departments, the client's cross-functional teams, customs authorities, carriers, and brokers to ensure seamless operations in customs and domestic transportation.
B. Key Responsibilities
- Team Leadership and Management:
- Lead, mentor, and manage the implant team of 4-5 members to deliver operational excellence
- Conduct monthly performance reviews and drive continuous improvement initiatives
- Build and develop Standard Operating Procedures (SOPs) and processes
- Manage reporting, documentation, and other operational tasks as required
- Operations Management:
- Serve as the primary point of contact for all export/import-related matters with the client's internal departments, shippers, carriers, customs brokers, and domestic transportation providers
- Monitor and ensure all daily shipments are cleared through customs and delivered according to agreed KPIs
- Provide hyper care support for urgent shipments with shorter lead times
- Coordinate with internal teams to gather necessary information and documentation
- Work with the client's systems and platforms to manage daily shipment data and tracking
- Perform risk assessment and mitigation plan when needed
- Customs and Trade Compliance:
- Apply deep knowledge of customs procedures, import/export regulations, HS code classification, commodity policies, duties, certificates of origin, duty drawback, and commercial documentation
- Experience in HS codes classification/ consultancy for electrical and automation products
- Represent the client in communications with customs authorities and specialized government agencies when required
- Stay current with and interpret relevant legal regulations and policy updates
- Maintain a strict compliance mindset across all operations
- Stakeholder Management and Improvement:
- Follow up, negotiate, and collaborate with all relevant parties to resolve issues
- Drive improvement programs to optimize transportation and customs clearance operations
- Manage supplier performance and drive continuous improvement
- Communicate with regional teams, overseas suppliers in English when required
C. Required Qualifications
- Essential Knowledge and Skills:
- Comprehensive knowledge of Vietnam Customs requirements, import/export regulations, and procedures
- Strong expertise in HS code classification, commodity policies, duties, certificates of origin, duty drawback, and commercial documentation
- Experience managing electrical distribution equipment, industrial automation products, or similar commodity categories
- Background in trading companies or customs brokerage operations
- Proficiency in customs systems (VNACCS/ECUS5)
- Experience working with customer/client systems and platforms
- Core Competencies:
- Strong leadership and team management capabilities
- Excellent analytical and problem-solving skills
- Ability to work effectively under high pressure with tight deadlines
- Proactive, agile, and quick to respond to changing situations
- Strong follow-up, negotiation, and stakeholder management skills
- Compliance-oriented mindset with attention to detail
- Continuous improvement mindset
- Excellent communication skills in both Vietnamese and English
- Experience and Education:
- Bachelor's degree in International Trade, Supply Chain Management, Logistics, Economics, or related field
- Minimum 3-5 years of experience in import/export operations in Vietnam
- Proven experience in team leadership or supervisory roles
- Experience working with customs brokers, freight forwarders, and carriers
- Previous experience in electrical equipment, industrial automation, or energy management sectors is highly advantageous
- Proficiency in English (written and spoken) is required for regional communication
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