HOLDSTATION VIET NAM
- Location: Ho Chi Minh City (District 2)
- Experience Level: Senior
- Industry: Web3 Web2 AI Fintech
Are you passionate about Web3, crypto, and decentralized finance (DeFi)
Join our team to help shape the next generation of digital finance platforms!
Job Responsibilities:
- Handle user inquiries, feedback, and complaints across multiple channels (Live Chat, Telegram, Email, Zalo, etc.).
- Guide customers in using financial products such as wallets, leveraged trading, and digital asset conversions.
- Collaborate with Tech and Operations teams to troubleshoot system issues and ensure timely resolutions.
- Monitor, document, and report recurring bugs or user-impacting issues to improve product quality.
- Contribute to building standardized CS workflows, user guides, and internal FAQs.
- Stay updated on financial markets, crypto, and Web3 trends to provide accurate and professional support.
Requirements:
- 35 years of customer support experience in trading platforms, stock/forex brokerage, or digital finance.
- Strong preference for candidates with experience in exchanges, fintech companies, or fast-paced tech startups.
Skills
- Solid understanding of basic financial concepts (order types, margin, PnL, etc.).
- Strong communication skills with the ability to handle tough situations calmly and professionally.
- Proficiency in English (reading, writing, and customer communication).
- Service-oriented mindset; willing to work in shifts and collaborate across departments.
Nice to Have
- Knowledge or experience in Web3/Blockchain/Crypto.
- Experience supporting users on decentralized trading platforms or crypto wallets.
What we offer:
- Competitive salary + performance bonus ( Upto $1200)
- Competitive compensation package (base salary + performance bonus).
- Dynamic, fast-growing work environment with deep exposure to the Web3 financial ecosystem.
- Internal training on products, blockchain, DeFi, and crypto.
- Clear career path toward Senior, Team Lead, or Product Support roles.
- Performance bonuses, project bonuses, and access to the company's internal programs.
