[ COMPANY DESCRIPTION ]
Persona enables businesses to succeed by offering a comprehensive HR platform. Specializing in Employer of Record (EOR) services, payroll, and talent management, Persona streamlines workforce management to help companies focus on their core objectives.
[WHY YOU'LL LOVE WORKING HERE]
- Monthly Language classes (Korean & English)
- Working from home on Friday
- Flexible working hours (9 - 6 or 10 - 7 pm)
- 15 paid annual leave days
- Team building trip budget every six months
- Working in a fun, comfortable environment, with many opportunities to develop skills and develop yourself
[ JOB DESCRIPTION ]
We are seeking a Part-Time Korean E-commerce Operations & Customer Support Assistant to join our team in Hanoi.
This role is ideal for someone who is detail-oriented, communicative, and comfortable handling day-to-day online store operations for the Korean market. You will support order and delivery management while also communicating with customers through various channels.
- Responsibilities:
- Manage and monitor orders from Korean online shopping platforms
- Coordinate and track shipping and delivery status
- Respond to customer inquiries in Korean through KakaoTalk, Instagram DM, and online message boards
- Handle customer service issues related to orders, delivery, cancellations, exchanges, and returns
- Communicate with internal teams to resolve customer and operational issues quickly
- Help maintain smooth daily operations for the online store
- Support basic reporting and administrative tasks related to order and customer management
- Qualifications:
- Korean language proficiency required, especially in written communication
- Experience in e-commerce operations, order management, shipping coordination, or customer support preferred
- Comfortable communicating with customers through KakaoTalk, direct messages, and online boards
- Strong communication skills and a customer-oriented mindset
- Highly organized, detail-oriented, and responsible
- Able to manage multiple tasks accurately and efficiently
- Basic English communication skills preferred
- Experience supporting Korean customers or Korean online shopping platforms is a plus
- Employment Type:
Address:
- Song Da Building, Pham Hung, My Dinh 1, Nam Tu Liem, Hanoi
