Job descriptions:
- Provide timely support to international customers on how to set up and use our Shopify apps effectively.
- Troubleshoot and resolve issues encountered during app usage.
- Collaborate closely with internal teams to ensure efficient issue resolution.
- Provide timely updates on case progress and ensure smooth communication with customers.
- Take on additional assigned tasks (if any)
Requirements:
- Working time (UTC+7) - Regular shift (Remote): 00:00 AM 4:00 AM, Tuesday to Saturday (Start after training is completed).
- Training period (On-site, Hanoi): 1:15 PM 5:15 PM, Monday to Friday.
- Proficient in English, equivalent to IELTS 6.5 or higher.
- Basic knowledge of HTML/CSS is required.
- Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
- Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
- Strong skills in communication, time management, and self-management.
Benefits:
- Salary: 60,000 VND/hour (approximately 4,800,000 per month).
- Work 100% remotely
- Gain hands-on experience with global e-commerce tools and platforms.
- Enhance your English and communication skills through daily interaction with foreign clients.
- Work in a young, supportive, and growth-focused team culture.
- Access regular training sessions and a knowledge-rich environment.
Address: 15th Floor, Vinaconex Diamond Tower, 459C Bach Mai, Hai Ba Trung, Hanoi, Vietnam
