Company Description
FlowerCorner.vn is a leading online flower delivery service in Vietnam, specializing in same-day delivery to customers across the country. Headquartered at 142 Nguyen Van Cu, Nguyen Cu Trinh Ward, District 1, Ho Chi Minh City, FlowerCorner.vn is devoted to providing high-quality floral arrangements and exceptional service. The company focuses on offering convenience and satisfaction for all its customers, making their floral gifting experience effortless and memorable.
Role Description
We are seeking a sales-driven Customer Service Team Lead to own customer experience and revenue outcomes. This role leads a frontline CS team to convert inquiries into orders, maximize upsell opportunities, and ensure service excellence in a fast-paced ecommerce environment.
- Own team conversion rate, revenue contribution, and AOV from CS channels (chat, social, hotline).
- Lead daily operations and personally handle high-value or complex cases during peak periods.
- Design and execute upsell/cross-sell playbooks; coach agents to achieve sales targets.
- Own product pricing updates and ensure accurate, timely product information on the website.
- Track performance metrics (response time, CSAT, conversion, revenue) and implement actions to improve results.
- Partner with Sales and Operations to optimize order handling and customer journey.
- Report weekly performance and revenue insights with clear action plans.
What we're looking for:
- Proven experience leading a CS or sales support team with revenue ownership.
- Strong sales mindset with hands-on coaching ability.
- Excellent Communication skills, both verbal and written, for interacting effectively with customers and team members
- Data-driven decision making and comfort working with KPIs.
- Excellent communication and problem-solving skills.
Why join us:
- Direct impact on revenue growth and customer experience.
- 13th month Salary
- Quarterly performance bonus based on KPI
- 12-14 days annual leave
- Bonus for participating in floral industry events: March 8 (International Women's Day), October 20 (Vietnamese Women's Day), and February 14 (Valentine's Day).Loyalty bonus (successful completion of service per year)
- Yearly salary increases according to company policy
- Social health insurance
- Paid Annual leave
- Professional and dynamic working
- Competitive Salary (to be discussed more in interview)
- Birthday welfare
- Parking allowance
- Teambuilding activities and social events (company trips, charity trip, New Year's party, kickoff party, team building, lucky money)
- Other benefits as company's regulation
- Fast-moving ecommerce environment with real leadership scope.
