Full job description
Responsibilities
- Answer customer inquiries over the phone, chat, and/or email
- Log customer interactions in our system for proper documentation
- Follow-up with customers as appropriate
- Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
- Participate in team meetings and strategize on team performance improvement
- Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
Qualifications
- Bachelor's degree or Diploma in any discipline
- Fluency in written and spoken English and Vietnamese
- Experienced or interest in a BPO, Customer Service, and/or Sales
- Willing to relocate to Penang, Malaysia (Relocation provided)
- Willing to work rotational shift
Job Types: Full-time, New-Grad, Permanent
Pay: RM4000 - RM4500 per month
Language: Vietnamese (Required)
