Company Description
Cennext Inc., established in 2013, delivers customized Business Process Outsourcing (BPO) solutions across various industries, helping streamline operations and enhance customer experiences. With a workforce of over 1,500 professionals across Vietnam, the company supports multilingual communication, including Vietnamese, English, Chinese, and German. Cennext fosters an inclusive, modern workplace with opportunities for career growth and professional development, promoting collaboration within remote and in-office teams. As a leader in the evolving BPO industry, we're dedicated to providing a supportive, growth-oriented work culture for passionate individuals.
Role Description
- New Customer Engagement: Oversee a portfolio of diverse customer personas spanning across hobbyist, SBM and Enterprise accounts, providing strategic guidance / Training and serving as their advocate through their fifth order.
- Improve Outcomes and Retention: Evaluate accounts regularly against performance metrics to proactively identify risks and opportunities; devise strategies to boost retention and customer satisfaction
- Develop Strong Relationships: Build and maintain first impression relationships with key decision makers within each account to solidify the Company as their on-demand manufacturing choice.
- Influence Product Enhancements: Relay customer feedback to internal teams to inform product development and service improvements that respond to market demands.
- Loyalty: Build trusting cross functional relationships with Sales, Operations and customers.
- Ambassador for the Company: Represent the values and mission of the Company in all interactions, reinforcing our industry leadership in the on-demand manufacturing market.
Qualifications
- 1+ years of experience in a account management or customer success role with closing experience (B2B sales experience is preferred).
- Strong communication skills in both writing and speaking (English & Native Language).
- Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
- Highly organized and detail-oriented, with the ability to manage multiple client accounts simultaneously.
- Self-starter, problem-solving mindset with an inquisitive approach.
- Ability to analyze data and provide actionable insights.
- Basic project management and time management skills.
- Prior Hubspot and Salesforce experience required.
- Familiarity in programs such as Google Suite, Microsoft Office Suite, Zoom/WebEx/GoToMeeting.
- Understand how technology products and services and solutions can solve business problems.
- Coachability: you bring a growth mindset every day and feel excited to learn from your peers.
- Commitment and curiosity to stay current with industry trends.
Benefits
- Competitive salary based on ability
- 13th-month salary bonus, Best Member performance rewards, and annual salary reviews.
- Transportation support (parking and bus pass).
- Full provision of work equipment.
- Professional, dynamic, and comfortable work environment.
- Full social insurance coverage according to Vietnamese labor law.
- Access to company-supported clubs such as yoga, badminton, and more attractive welfare policies.
Working hours
- 11:00 PM 8:00 AM (Night Shift)
- Weekends off: 4 Sundays and 2 Saturdays per month
Location
- Work from home (Night shift).
Send your CV to email: [Confidential Information]
