We are looking for a dedicated Customer Success Specialist(Japanese N2+) to be our clients post-launch expert. You will be responsible for system training, creating user guides, and proactively solving customer challenges through strategic check-ins. This role involves coordinating closely with internal teams to resolve issues and occasionally assisting Sales with product demos.
Job Scope
- Provide post-implementation support and training to clients on system usage.
- Conduct follow-up meetings to understand customer challenges and suggest effective solutions.
- Support the sales team with product demos and client presentations.
- Create and update user manuals or documentation as needed.
- Coordinate with internal departments to resolve customer issues promptly.
- Maintain strong client relationships and ensure high satisfaction levels.
- Occasionally travel to client sites for direct support or seminars.
Required Skills & Experience
Must have:
- Bachelor's degree in relevant field
- Strong communication, client negotiation and problem-solving skills
- Growth mindset and willingness to learn
- Able to think from the customer's perspective and act proactively
- Sincere, responsible, and team-oriented personality
- Interest in consulting and technology
Languages
- Proficiency in Japanese (JLPT N2 or higher)
- Good English communication skills (both verbal and written)
Nice to have
- Demonstrated leadership potential, evidenced by experience in supervising teams or taking full ownership of complex, end-to-end assignments
Working time: Mon - Fri: 9h00-18h00, Onsite office full-time
Benefits:
- Competitive salary package, including full insurance coverage
- Annual performance review: twice/ year
- Year-end Bonus
- 12 days of annual leave and maximum of 6 days for New Year Leave
- Premium Healthcare Insurance Package starting from day one
- Annual Health Check-up
- Excellent career development opportunities, with exposure to and experience in the latest technologies
- Patents and Inventions bonus
- Company trip, Year-End Party, Gifts for Tet/ Holidays
- MacBook Pro/ Laptop is provided
