Role Overview - Customer Success Manager
As a Customer Success Manager, you'll be responsible for supporting end-users (residents, customers) during the setup and activation of The Ring to ensure a smooth onboarding and feature integration (e.g. building access). You will also help address user inquiries and feedback, contributing to both customer satisfaction and internal team efficiency.
Key Responsibilities:
- User activation & configuration: Assist residents/customers in the activation of their ring.
- Field support & coordination: Collaborate with on-site teams, tech support, and app teams to resolve activation or configuration issues.
- Data monitoring & user behavior analysis: Track adoption KPIs (activation rates, usage, support requests) to identify friction points.
- Feedback loop: Collect insights from users and partners to continuously improve the onboarding journey and feature usability.
- Contribute to improving internal processes, tools, and team efficiency in a growing startup environment.
Role Overview - Activation and Community Executive
To support all activities related to building acquisition and end-user activation, with the final goal of helping the team achieve the highest number of new and active users in the most efficient and optimised way. This role plays a key part in connecting outreach, field execution, and internal coordination to drive scalable growth.
Key Responsibilities:
- Coordinate logistics and execution for activation events and user onboarding activities at residential properties
- Contribute to seeding activities within relevant online communities to support awareness and acquisition efforts
- Support lead generation efforts to identify and engage residential committees and building management companies through various direct and indirect methods, including phone outreach, online research and account mapping
- Assist in preparing presentations, proposals, document and materials related to building acquisition and onboarding
- Collaborate with internal teams to gather required information and materials to support assigned tasks and deliverables
- Maintain clear records and provide regular updates on progress and field activities
Profile & Requirements:
- 13 years of experience in Customer Success, operations, activation, sales support, or community engagement, preferably in a tech or smart living ecosystem
- Previous experience in a startup or high-growth environment, comfortable with ambiguity and rapid change
- Strong communication skills, able to interact with users, partners, and local stakeholders
- Fluent in English and Vietnamese
- Hands-on, proactive, and comfortable with outreach activities, including cold calls and on-site engagement
- Highly organized but flexible, able to juggle multiple priorities and move fast
- Autonomous, resourceful, and solution-oriented, with a strong sense of ownership
- Collaborative team player with a positive, can-do attitude
- Comfortable using everyday digital tools (Google Workspace, Microsoft Office, CRM, communication platforms)
- Strong interest in smart living technologies and community-driven growth
