About Vui AppVui App is Vietnams firstEarned Wage Access (EWA) platform, enabling employees toaccess their earned salary anytimewhile helping businesses boost engagement, retention, and productivity. Were a fast-growing startup backed by top investors, on a mission to bring financial wellness to millions of workers across Vietnam.
About the role
As a Customer Success Manager, you will play a critical role in ensuring that our clients successfully implement and adopt Vui App. Youll own the end-to-end client journey from onboarding to ongoing success acting as the key connector between clients, internal teams, and external partners to deliver measurable, long-term value.
What you will do - Lead project delivery from planning to execution, ensuring timelines, scope, and budgets are met.
- Serve as the primary point of contact for clients, driving smooth onboarding and high satisfaction.
- Collaborate across internal teams and vendors to guarantee efficient, seamless implementation.
- Monitor progress, prepare reports, and proactively identify and resolve risks or issues.
- Maintain clear project documentation and provide regular updates to stakeholders.
Who we are looking for- Bachelor&aposs Degree or equivalent
- 35 years of experience in Project Management or Customer Success, ideally in B2B, SaaS, or HR Tech solutions.
- Strong organizational and time-management skills; detail-oriented and results-driven.
- Excellent communication and relationship-building skills with clients and partners.
- Proficiency in project management tools (e.g., Microsoft Project, Planner, or similar).
- Familiarity with risk management and quality assurance practices.
What we offer- Competitive salary with performance reviews twice a year.
- 13th month salary, performance bonus.
- Flexible salary access via Vui App.
- Comprehensive health insurance for employees & families + annual health check.
- Dynamic, feedback-driven startup culture with colleagues from Uber, ZaloPay, VinID, and more.
- Regular team building, Year End Party, happy hours, and sports fund (gym, yoga, swimming).
- Opportunities for professional training, personal growth, and impactful projects that make a difference.
Wed love to connect! Dash off an email at [Confidential Information]Customer success is where 90% revenue is.
