Customer Success (Junior/Fresher/Intern) & (Japanese Speaking)
Job Highlights
- Work with Japanese clients
- Fresh graduates are welcome (Training provided)
- Opportunity for onsite work in Japan
- Location: Ho Chi Minh City, Vietnam
Job Description
- Provide customer support to Japanese clients via email
- Receive and handle inquiries, requests, and feedback regarding company products and services
- Coordinate with internal teams to resolve customer issues in a timely manner
- Prepare support reports and suggest improvements to customer service processes
Job Requirements
- Bachelor's degree in Japanese Studies, Business Administration, or related fields
- Japanese proficiency equivalent to JLPT N2 or above (strong email writing skills required)
- Good communication skills and customer-oriented mindset
- Ability to read and understand English documents is an advantage
- No experience required full training will be provided
Benefits & Perks
- Competitive salary with performance-based bonuses
- Dynamic and collaborative tech startup environment
- Professional training in Customer Success, Product Management, and Communication
- Full social insurance and statutory benefits
- Annual leave as regulated by law
- Annual health check-up after 1 year
- Health insurance after 1 year
- Team building activities and internal events
- Clear career path and promotion opportunities
- Opportunity to work onsite in Japan
- Company-provided working equipment
