Who We Are
We are AlphaSphere, the team behind OptiSignstrusted by 13,000+ customers worldwide. As a startup, we move fast, and build solutions that matter. We need curious, fearless minds who want to grow with us, take ownership, and create outstanding customer experiences.
Your Missions
As a Customer Success Intern, you'll support our team in delivering smooth, helpful, and delightful experiences to our customers. Your main responsibilities include:
- Assist in responding to customer inquiries and troubleshooting common issues.
- Support billing-related tasks (payments, invoices, refunds).
- Learn to use and understand our products so you can guide customers effectively.
- Collaborate with engineering teams to resolve tough cases.
- Follow up with customers & collect insights.
Requirements
- Currently a 4thyear university student majoring in Business Administration, Information Systems, Computer Science, Marketing, Languages, or related fields.
- Available to work at least 32 hours per week.
- Good command of English (equivalent to IELTS 6.0 or higher).
- Enjoy helping others and finding practical solutions to their problems.
- Interested in technology and eager to explore new digital tools and systems.
- Clear communicator with strong interpersonal and problem-solving skills.
- Detail-oriented, proactive, and comfortable in a fast-paced, dynamic environment.
Why join us
- Attractive internship allowance.
- Full-time opportunity Outstanding interns may be offered a full-time position.
- Free pantry access & parking Drinks & snacks provided.
- International working environment Collaborate with teammates from various countries and cultures.
Working time: Monday to Friday, 9:00 AM 6:30 PM (GMT+7)
Location: AlphaSphere Office, 1st and 2nd Floor, DC Tower, 111D Ly Chinh Thang Street, Xuan Hoa Ward, Ho Chi Minh City
How to apply
- Kindly send your CV to [Confidential Information]
- Email subject: [Full name] CS Intern
- Please note: Only CVs in English will be considered.
A fast-moving startup, global users, and challenges worth tackling ready to dive in
