Overview:
Partipost is an influencer marketing platform that connects brands with influencers of all sizes across Asia. Founded in Singapore, it has expanded to eight markets, including Malaysia, Indonesia, Taiwan, and the Philippines. The platform allows anyone with a social media presence to join campaigns, democratizing influencer marketing.
Job Summary:
We are seeking a highly organized and customer-centric Customer Success Executive to support targeted marketing initiatives that enhance the post-sale customer experience. In this role, you'll collaborate closely with Customer Success, Marketing, and Product teams to plan and execute campaigns that increase customer engagement, adoption, retention, and advocacy.
Key Responsibilities:
- Execute and manage influencer marketing campaigns: oversee timelines, monitor progress, and ensure quality deliverables.
- Handle campaign-related paperwork: contracts, payments, and other administrative processes.
- Work directly with KOLs/Talents/Creators: booking, content coordination, monitoring execution to ensure messaging accuracy and campaign goals are met.
- Assist in developing campaign briefs, project timelines, and tracking documentation
- Analyze campaign performance metrics (engagement, NPS, retention, etc.) and contribute to post-campaign reports and recommendations
- Support in campaign performance reporting: extract learnings and provide improvement recommendations for future campaigns.
- Maintain customer marketing calendar and ensure alignment across touchpoints
- Perform other ad-hoc tasks assigned by the manager related to campaign operations.
Requirements:
- Bachelor's degree in Marketing, Communications, Business, or a related field
- At least 3 months of experience in project management, preferably in influencer marketing.
- Prior experience working with talents/KOLs is a plus, but not required.
- Passionate about social media, content marketing, influencer marketing, and digital advertising.
- Fast learner with a positive attitude and strong teamwork skills.
- Able to work independently without constant supervision.
- Proficient in Google Sheets and Google Docs.
- High sense of responsibility; past involvement in school activities is a plus.
- Proficient communication skills in Vietnamese.
Skills Required
- Strong teamwork and ability to collaborate effectively across functions.
- Proficient in Google Sheets / Google Slides / Canva.
- Strong ownership and ability to self-manage tasks without micro-management.
- Able to work directly with clients, understand needs, and respond proactively.
- Excellent communication skills clear, articulate, and confident.
- Active social media user with understanding of user behavior and trends.
- Ability to perform market research and gather insights to propose suitable campaign solutions.
