The Customer Success Executive bridges the gap between client satisfaction and revenue growth. You will manage end-to-end client relationships, ensuring high-quality delivery of HR services while driving business expansion through renewals and upselling.
Key Responsibilities- Client Advisory: Act as the primary consultant for HR solutions, building long-term partnerships through proactive communication.
- Account Growth: Identify upsell/cross-sell opportunities, prepare proposals, and lead negotiations to maximize client lifetime value.
- Service Excellence: Collaborate with internal delivery teams to ensure recruitment and payroll projects meet deadlines and quality standards.
- Retention Management: Proactively resolve issues and ensure high client satisfaction to secure contract renewals.
- Business Development: Support portfolio expansion through networking, referrals, and new client acquisition.
Requirements- Experience: 1–2 years in Customer Success, Account Management, or B2B Sales.
- Skills: Strong negotiation, presentation, and relationship-building skills.
- Knowledge: Basic understanding of HR services (Recruitment/Payroll) is a plus; training is provided.
- Mindset: Sales-driven, proactive, and results-oriented.
- Language: Fluency in English (Written & Spoken).
Working Terms & Benefits- Location: HKL Building, Nha Be, HCMC.
- Working Hours: Monday – Friday | 9:00 AM – 6:00 PM (Weekends off).
- Annual Leave: 14 days per year.
- Exposure: Work with international and local clients.
- Growth: Fast-track career path in the HR Services & B2B Sales industry.
Key Performance Indicators (KPIs)- Retention Rate: Percentage of successful contract renewals.
- Revenue Growth: Value of upsell/resell from existing accounts.
- Service Quality: Client satisfaction scores and delivery timeline compliance.
