Make a Real Difference from Day One. Are you looking for a career where your work actually matters We're looking for a curious, high-energy Customer Success Associate to join our mission. This isn't just about answering emailsit's about using data and empathy to help our community thrive.
Why You'll Love This Role:
- Purpose-Led Work: You'll be the bridge between our social mission and the customers we serve.
- Data-Backed Strategy: You won't just guess what customers want; you'll learn to analyze real-world data to solve problems before they start.
- Growth Mindset: You'll work directly with our leadership to identify new opportunities, helping us grow our revenue while we help our customers reach their goals.
ABOUT US
Coach on Tap is a (start-up) social-purpose technology company providing solutions to ease the way people can access professional coaching support from anywhere and at any time to get unstuck and find a better way to move forward in achieving their goals in life and business. Led by a dynamic and forward-thinking founder and team of experts, we take pride in our commitment to excellence, innovation, and community involvement to magnify the value of our solutions.
As a Customer Success Associate, you will have the opportunity to work with our talented team, gaining valuable experience in a dynamic and fast-paced environment.
**Part-time with potential to Full time position**
RESPONSIBILITIES:
- Build and maintain strong relationships with customers.
- Understand potential and current customer needs and provide appropriate solutions accordingly.
- Assist customers with inquiries and troubleshoot issues.
- Monitor customer usage and provide insights to improve their experience.
- Collaborate with internal teams to ensure customer satisfaction.
- Track customer interactions and maintain detailed records.
- Conduct regular check-ins with customers to ensure their needs are being met.
- Help create customer success stories and case studies.
- Identify opportunities for upselling and cross-selling.
- Support the sales team by identifying potential leads and contributing to sales strategies.
- Achieve and exceed customer satisfaction and retention goals.
QUALIFICATION REQUIREMENTS:
- 1-3 years of experience in customer success, account management, sales, or a related role
- Passion for helping customers succeed and achieve their goals.
- Understand how to connect and communicate effectively with target audience on different social media and communication channels
- Experience in planning and coordinating communication campaigns;
- Solid data analytics experience
- Business growth mindset with a focus on achieving targets
- Team Player: Excellent interpersonal & communication skills with a willingness to work collaboratively to achieve shared objectives
- Problem solver and customer-centric mindset
- Experience using in online platform and proficiency in Microsoft Office Suite (Word, Outlook,
- Excel, and PowerPoint)
- Language: English & Vietnamese Fluency: Medium (read/write/speak)
- Degree: Bachelors in relevant field (Business, Marketing, Communications, or relevant fields.)
PREFERRED SKILLS:
- Previous internship or work experience in customer service/success, sales, data analytics or related areas.
- Familiarity with data analysis tools and software.
- Knowledge of customer success principles and practices.
DESIRABLE QUALITIES:
- Critical thinker - self-directed, self-disciplined, self-monitored, and self-corrective habits
- Care & Curiosity open to explore what's possible to resolve problems with a care for success of the whole
- Have a service first attitude & aesthetic mindset
- Detailed-oriented but can also step back to see the big picture
- Motivated in driving a positive culture and organization with purpose
BENEFITS:
- Exposure to working with experienced global leaders & mentorship from experienced professionals.
- Opportunity to work on real projects and contribute to meaningful change.
- Networking opportunities within the industry.
- Participate in team building and engaging cultural activities of the company.
- Hybrid work mode options.
- Work in a modern, dynamic, creative environment, regularly trained to improve professional skills and with the opportunity to maximize your own capabilities.
- Potential for full-time employment upon successful completion of the internship.
